Global Customer Support Specialist

Techception Official; Falls Church (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Annual paid leave

Job summary

Techception is seeking a tech-savvy Customer Support Executive to handle inquiries from international clients by phone and email. Strong communication, professional presentation, and a track record in customer service are essential for success in this role.

The role requires multitasking, handling CRM workflows, and maintaining accurate records. This full-time position is based in Falls Church, VA, offering a market-competitive salary and bonus opportunities.

Qualifications

• Excellent interpersonal and communication skills.
• Experience in international customer support is a plus.
• Bachelor’s degree or equivalent experience may exempt minimum qualifications.

Responsibilities

• Manage customer service inquiries for international clients via phone and email.
• Identify and assess customer needs to achieve satisfaction.
• Follow established procedures, guidelines, and policies.

Skills

Communication

Interpersonal skills

US English accent

CRM familiarity

Education

Bachelor's degree

Tools

CRM systems

Job description

Techception is seeking a tech-savvy Customer Support Executive to handle inquiries from international clients by phone and email. Strong communication, professional presentation, and a track record in customer service are essential for success in this role.

The role requires multitasking, handling CRM workflows, and maintaining accurate records. This full-time position is based in Falls Church, VA, offering a market-competitive salary and bonus opportunities.