Customer Experience Specialist

Kedia Corporation; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology company is seeking a dedicated customer support representative to provide exceptional service via telephone and in person. Responsibilities include addressing customer inquiries and complaints, maintaining accurate records, and utilizing various technology tools to enhance the customer experience. The ideal candidate will have strong communication and problem-solving skills. This role offers a dynamic work environment focused on innovation and customer satisfaction.

Qualifications

• Knowledge of principles for providing customer services.
• Experience in handling customer complaints effectively.
• Ability to use contact center technology.

Responsibilities

• Confer with customers to provide information about products/services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Determine charges for services requested and arrange billing.
• Refer unresolved customer grievances to designated departments.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global technology company is seeking a dedicated customer support representative to provide exceptional service via telephone and in person. Responsibilities include addressing customer inquiries and complaints, maintaining accurate records, and utilizing various technology tools to enhance the customer experience. The ideal candidate will have strong communication and problem-solving skills. This role offers a dynamic work environment focused on innovation and customer satisfaction.