Global Customer Support & Order Specialist

ARDEX Americas; Center (PA); On-site; USD 32,000 - 44,000; Full time

Job summary

ARDEX Americas is seeking a Customer Service Associate at our Center Township, PA headquarters to assist customers and learn in a fast-paced, team-oriented environment. You will respond to inquiries, process orders, and support invoicing while coordinating with Sales, Operations, Logistics, and Finance teams.

Candidates should have a High School diploma and basic computer skills, with a customer-focused mindset and a willingness to learn.

Qualifications

• Minimum high school diploma or equivalent.
• Basic computer skills including Microsoft Office and general technology.
• Strong communication and customer-facing skills.
• Willingness to learn, take initiative, and work in a fast-paced team environment.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Track shipments and resolve delivery questions.
• Support customer relationships across the U.S., Canada, and Latin America.

Skills

Customer focus

Communication skills

Problem solving

Attention to detail

Reliability

Education

High School Diploma

Tools

Microsoft Office

Job description

ARDEX Americas is seeking a Customer Service Associate at our Center Township, PA headquarters to assist customers and learn in a fast-paced, team-oriented environment. You will respond to inquiries, process orders, and support invoicing while coordinating with Sales, Operations, Logistics, and Finance teams.

Candidates should have a High School diploma and basic computer skills, with a customer-focused mindset and a willingness to learn.