Customer Experience Associate | Growth, PTO & 401(k)

ARDEX Americas; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

11 Paid Holidays

Paid Parental Leave

401(k) with Company Match

Medical, Dental, and Vision Insurance

Disability, Life, and AD&D Insurance

Wellness Programs and Telehealth

Tuition Assistance

Discounted Gym Memberships

Job summary

ARDEX Americas is seeking a Customer Service Associate at our Center Township, PA headquarters. You will respond to inquiries, process orders, and coordinate with Sales, Operations, Logistics and Finance to ensure timely, accurate service for customers across the U.S., Canada, and Latin America.

This role emphasizes a customer-focused mindset, strong communication, attention to detail, and the ability to learn quickly in a fast-paced office environment.

Qualifications

• Experience in customer service or related roles is helpful but not required.
• Strong communication and professional interaction with customers.
• Attention to detail and ability to stay organized in fast-paced environments.
• Willingness to learn, reliability, and a proactive work ethic.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with customers across the U.S., Canada, and Latin America

Skills

Customer service experience

Communication skills

Attention to detail

Organization

Reliability

Proactive problem solving

Long-term career mindset

Education

High School Diploma

Tools

Microsoft Office

Job description

ARDEX Americas is seeking a Customer Service Associate at our Center Township, PA headquarters. You will respond to inquiries, process orders, and coordinate with Sales, Operations, Logistics and Finance to ensure timely, accurate service for customers across the U.S., Canada, and Latin America.

This role emphasizes a customer-focused mindset, strong communication, attention to detail, and the ability to learn quickly in a fast-paced office environment.