Customer Success & Orders Specialist

ARDEX Americas; State College (Centre County); On-site; USD 36,000 - 48,000; Full time

Job summary

ARDEX Americas is hiring a Customer Service Associate for our corporate headquarters in Center Township, PA. You will respond to inquiries, process orders, and coordinate with Sales, Operations, Logistics, and Finance to support customers across the U.S., Canada, and Latin America.

This entry-level role emphasizes a positive attitude, quick learning, strong communication, and reliability in a fast-paced, team-oriented environment.

Qualifications

• Minimum education: high school diploma or equivalent.
• Ability to learn quickly and adapt in a fast-paced environment.
• Willingness to interact professionally with customers and colleagues.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with customers across the U.S., Canada, and Latin America.

Skills

Customer service

Administrative experience

Retail experience

Hospitality experience

Office experience

Communication skills

Attention to detail

Problem solving

Customer focus

Education

High School Diploma

Tools

Microsoft Office

Email

Job description

ARDEX Americas is hiring a Customer Service Associate for our corporate headquarters in Center Township, PA. You will respond to inquiries, process orders, and coordinate with Sales, Operations, Logistics, and Finance to support customers across the U.S., Canada, and Latin America.

This entry-level role emphasizes a positive attitude, quick learning, strong communication, and reliability in a fast-paced, team-oriented environment.