Customer Service Associate, Center Township

ARDEX Americas; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

11 Paid Holidays

Paid Parental Leave

401(k) with Company Match

Medical, Dental, and Vision Insurance

Disability, Life, and AD&D Insurance

Wellness Programs and Telehealth

Tuition Assistance

Discounted Gym Memberships

Job summary

ARDEX Americas is seeking a Customer Service Associate at our Center Township, PA headquarters. You will respond to inquiries, process orders, and coordinate with Sales, Operations, Logistics and Finance to ensure timely, accurate service for customers across the U.S., Canada, and Latin America.

This role emphasizes a customer-focused mindset, strong communication, attention to detail, and the ability to learn quickly in a fast-paced office environment.

Qualifications

• Experience in customer service or related roles is helpful but not required.
• Strong communication and professional interaction with customers.
• Attention to detail and ability to stay organized in fast-paced environments.
• Willingness to learn, reliability, and a proactive work ethic.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with customers across the U.S., Canada, and Latin America

Skills

Customer service experience

Communication skills

Attention to detail

Organization

Reliability

Proactive problem solving

Long-term career mindset

Education

High School Diploma

Tools

Microsoft Office

Job description

Customer Service Associate, Center Township

• Job Tracking ID:512640-915610
• Job Location:Center Township, PA
  Pittsburgh, Moon, Robinson, Coraopolis, Beaver Falls, Beaver, Rochester, East Liverpool OH, Weirton WV

ARDEX Americas (www.ArdexAmericas.com), part of the global ARDEXGroup, has been setting the standard in high-performance buildingsolutions for more than 75 years. You’ll find ARDEX products in theconstruction of PPG Paints Area, Pittsburgh International Airport, theGoogle offices in Bakery Square, and the UPMC Medical Tower, Oakland.

ARDEX is immediately hiring for a CUSTOMER SERVICE ASSOCIATEto join our team at our corporate headquarters located at 400Ardex Park Drive, Center Township, PA 15001.

We are seeking a motivated and enthusiastic individual whoenjoys helping customers and learning new skills in a fast-paced,team-oriented environment. Whether you are building on your customerservice experience or looking to start a professional office career,this role offers an excellent opportunity to learn, grow, and make ameaningful impact

What You'll Do

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with our customers across the U.S., Canada,and Latin America

Experience and Skills:

What You'll Bring

• Previous customer service, administrative, retail,hospitality, or office experience is helpful, but not required.
• A positive attitude, strong willingness to learn, and acustomer-focused mindset. Basic computer skills, includingMicrosoft Office, email, and general technology proficiency.
• Strong communication skills and the confidence to interactprofessionally with customers and colleagues.
• Excellent attention to detail and the ability to stayorganized in a fast-paced environment.
• Reliability, accountability, and a strong work ethic.
• The ability to solve problems, ask questions, and takeinitiative when needed.
• A desire to build a long-term career and grow professionally

Requirements

• Minimum completed High School Diploma
• Must reside in a commutable distance to office location (notaccessible via public transportation)
• GenerousPaid Time Off (PTO)and11Paid Holidays
• Paid Parental Leaveto support growing families
• 401(k) with Company Matchto help you save for retirement
• Medical, Dental, and Vision Insurance(effectivethe1st of the month after hire)
• Company-paidDisability, Life, and AD&D Insuranceand Travel Assistance
• Wellness Programs,includingTelehealthand anEmployeeAssistance Program (EAP)
• Tuition Assistancefor associate and bachelor’s degrees
• Discounted Gym Membershipsto support yourfitness goals.
• Optional coverage forPet Insurance, Group Accident,ID Theft, Legal Insurance, and more!
• Scenic corporate offices with free parking and woodlandwalking trails!

Be part of the team that’sBuilding Tomorrow

ARDEX is an equal opportunity employer. All qualified applicantswill receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, or veteran status.