Customer Service Associate, Center Township

ARDEX Americas; Center (PA); On-site; USD 32,000 - 44,000; Full time

Job summary

ARDEX Americas is seeking a Customer Service Associate at our Center Township, PA headquarters to assist customers and learn in a fast-paced, team-oriented environment. You will respond to inquiries, process orders, and support invoicing while coordinating with Sales, Operations, Logistics, and Finance teams.

Candidates should have a High School diploma and basic computer skills, with a customer-focused mindset and a willingness to learn.

Qualifications

• Minimum high school diploma or equivalent.
• Basic computer skills including Microsoft Office and general technology.
• Strong communication and customer-facing skills.
• Willingness to learn, take initiative, and work in a fast-paced team environment.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Track shipments and resolve delivery questions.
• Support customer relationships across the U.S., Canada, and Latin America.

Skills

Customer focus

Communication skills

Problem solving

Attention to detail

Reliability

Education

High School Diploma

Tools

Microsoft Office

Job description

Solve Problems. Make an Impact.

ARDEX Americas ( part of the global ARDEX Group, has been setting the standard in high-performance building solutions for more than 75 years. You'll find ARDEX products in the construction of PPG Paints Area, Pittsburgh International Airport, the Google offices in Bakery Square, and the UPMC Medical Tower, Oakland.

ARDEX is immediately hiring for a CUSTOMER SERVICE ASSOCIATE to join our team at our corporate headquarters located at 400 Ardex Park Drive, Center Township, PA 15001. We are seeking a motivated and enthusiastic individual who enjoys helping customers and learning new skills in a fast-paced, team-oriented environment. Whether you are building on your customer service experience or looking to start a professional office career, this role offers an excellent opportunity to learn, grow, and make a meaningful impact

What You'll Do

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with our customers across the U.S., Canada, and Latin America

Keyword: Customer Support Representative

Required Experience:

What You'll Bring

• Previous customer service, administrative, retail, hospitality, or office experience is helpful, but not required.
• A positive attitude, strong willingness to learn, and a customer-focused mindset. Basic computer skills, including Microsoft Office, email, and general technology proficiency.
• Strong communication skills and the confidence to interact professionally with customers and colleagues.
• Excellent attention to detail and the ability to stay organized in a fast-paced environment.
• Reliability, accountability, and a strong work ethic.
• The ability to solve problems, ask questions, and take initiative when needed.
• A desire to build a long-term career and grow professionally

Requirements

• Minimum completed High School Diploma
• Must reside in a commutable distance to office location (not accessible via public transportation)

From: ARDEX Americas