Global Customer Success Manager - Localization & Growth

TransPerfect; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A global leader in language services is seeking a Customer Success Manager in Chicago. The role involves ensuring customer satisfaction, managing accounts, and leading project onboarding. Ideal candidates will have 5+ years in localization project management, excellent customer service skills, and a bachelor’s degree. Join a vibrant team dedicated to delivering exceptional service and optimizing processes.

Qualifications

• Minimum 5 years of experience in localization project management.
• Leadership experience in managing teams.
• Prior translation industry experience.

Responsibilities

• Lead onboarding of new customers/programs.
• Gather and analyze customer requirements.
• Manage project proposals and support the Sales team.

Skills

Microsoft Office proficiency

Customer experience focus

Multitasking ability

Team leadership

Education

Bachelor’s degree or equivalent

Tools

Business/data analytics software

Job description

A global leader in language services is seeking a Customer Success Manager in Chicago. The role involves ensuring customer satisfaction, managing accounts, and leading project onboarding. Ideal candidates will have 5+ years in localization project management, excellent customer service skills, and a bachelor’s degree. Join a vibrant team dedicated to delivering exceptional service and optimizing processes.