Onboarding Success & Quality Assurance Lead

Filevine; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Competitive & Fair Pay

Maternity & paternity leave

Short & long-term disability

Leadership team mentorship

Central office location

Company swag

Job summary

A leading technology solutions firm in Chicago seeks a Customer Success Manager to oversee post-sale customer journeys. The role requires managing implementations, ensuring customer satisfaction, and collaborating with partners and internal teams. Candidates should have over 6 years of experience in customer success or account management, particularly in SaaS environments. The salary range is competitive and benefits include medical, dental, and paid time off.

Qualifications

• 6+ years of experience in customer success, account management, or implementation coordination.
• Experience with cross-functional teams post-sale.
• Proven track record of managing partner relationships.

Responsibilities

• Validate certified implementation partner’s statements of work.
• Track and monitor internal data for accuracy.
• Review sales and partner/customer calls for correctness.

Skills

Customer success

Account management

Implementation coordination

Data tracking

Organizational skills

Job description

A leading technology solutions firm in Chicago seeks a Customer Success Manager to oversee post-sale customer journeys. The role requires managing implementations, ensuring customer satisfaction, and collaborating with partners and internal teams. Candidates should have over 6 years of experience in customer success or account management, particularly in SaaS environments. The salary range is competitive and benefits include medical, dental, and paid time off.