Global Localization Customer Success Manager

3Play Media; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A tech company specializing in media accessibility is seeking a Customer Success Manager to ensure customer satisfaction and maximize the value of their localization solutions. The ideal candidate should have experience in Customer Success or Account Management, be knowledgeable in enterprise SaaS technology, and demonstrate exceptional communication skills. You will onboard customers to the platform, provide proactive support, and build lasting relationships. This role is pivotal in helping customers achieve their multilingual content delivery goals.

Qualifications

• 2–5 years of experience in Customer Success or Account Management.
• Direct experience with enterprise SaaS technology.
• Understanding of localization concepts and strategies.

Responsibilities

• Establish and nurture strong customer relationships.
• Onboard customers to the platform and guide them through workflows.
• Provide proactive support to ensure customer satisfaction.

Skills

Customer Success

Account Management

Enterprise SaaS Technology

Problem Solving

Communication Skills

Tools

Customer Relationship Management (CRM)

Job description

A tech company specializing in media accessibility is seeking a Customer Success Manager to ensure customer satisfaction and maximize the value of their localization solutions. The ideal candidate should have experience in Customer Success or Account Management, be knowledgeable in enterprise SaaS technology, and demonstrate exceptional communication skills. You will onboard customers to the platform, provide proactive support, and build lasting relationships. This role is pivotal in helping customers achieve their multilingual content delivery goals.