Global Customer Success Manager – Localization & Growth

TransPerfect; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A global leader in language services is seeking a Customer Success Manager in New York. This role entails leading customer onboarding, monitoring production, managing project proposals, and optimizing accounts for profitability. Ideal candidates should have a Bachelor's degree and at least 5 years of experience in localization project management. Strong skills in Microsoft Office and a focus on customer experience are essential. Competitive benefits include medical insurance and a 401(k) plan.

Qualifications

• Minimum 5 years of experience in localization project management.
• Prior translation industry experience preferred.
• Experience in process improvement initiatives like Kaizen.

Responsibilities

• Lead and oversee onboarding of new customers/programs.
• Monitor production and manage project proposals.
• Grow and optimize accounts through process analysis.

Skills

Proficiency in Microsoft Office

Customer experience focus

Multitasking ability

Team leadership

Education

Bachelor’s degree

Tools

Business/data analytics software

Job description

A global leader in language services is seeking a Customer Success Manager in New York. This role entails leading customer onboarding, monitoring production, managing project proposals, and optimizing accounts for profitability. Ideal candidates should have a Bachelor's degree and at least 5 years of experience in localization project management. Strong skills in Microsoft Office and a focus on customer experience are essential. Competitive benefits include medical insurance and a 401(k) plan.