Global Customer Success Manager: Revenue & Expansion

Katapult; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

High ownership in a scaling SaaS environment

Strong learning curve

Smart, ambitious colleagues

Job summary

A fast-growing SaaS scale-up is hiring a Customer Success Manager in New York. In this role, you will manage the full customer lifecycle for mid-large international accounts, drive renewals and expansions, and build strong customer relationships. Ideal candidates will have over 3 years of client-facing experience in SaaS, excellent communication skills, and a data-driven mindset. This position offers high ownership and exposure to global customers.

Qualifications

• 3+ years in a client-facing role (CSM, AM or AE).
• Comfortable with commercial responsibility.
• Structured, analytical, and sharp.

Responsibilities

• Manage full customer lifecycle for mid-large international accounts.
• Drive renewals, upsells, and expansions.
• Build strong, long-term customer relationships.

Skills

Client-facing experience

Experience managing complex SaaS accounts

Executive communication skills

Analytical mindset

Confident with CRM tools

Education

Degree or equivalent experience

Tools

HubSpot

Job description

A fast-growing SaaS scale-up is hiring a Customer Success Manager in New York. In this role, you will manage the full customer lifecycle for mid-large international accounts, drive renewals and expansions, and build strong customer relationships. Ideal candidates will have over 3 years of client-facing experience in SaaS, excellent communication skills, and a data-driven mindset. This position offers high ownership and exposure to global customers.