Customer Experience Associate: In-Person & Digital Support

Emploive; Columbus (OH); Hybrid; USD 21,000 - 26,000; Full time

Job summary

IAA, an RB Global, Inc. company, seeks a Customer Service Representative to support branches and service centers in Columbus, Ohio. You will interact with customers in person and via various channels, delivering an exceptional experience and helping the team focus on branch growth.

The role emphasizes teamwork, reliability, and professional presentation as core attributes for day-to-day interactions with customers and peers.

Qualifications

• Ability to communicate comfortably with customers.
• Strong team player with willingness to assist peers.
• Digital literacy and basic computer skills.

Responsibilities

• Provide outstanding customer service in person and through channels.
• Assist customers to resolve issues and inquiries efficiently.
• Support branch operations and contribute to customer satisfaction.

Skills

Communication

Team player

Digital literacy

Time management

Positive attitude

Independence

Interpersonal skills

Professional appearance

Job description

IAA, an RB Global, Inc. company, seeks a Customer Service Representative to support branches and service centers in Columbus, Ohio. You will interact with customers in person and via various channels, delivering an exceptional experience and helping the team focus on branch growth.

The role emphasizes teamwork, reliability, and professional presentation as core attributes for day-to-day interactions with customers and peers.