Global Customer Care & Claims Advisor

American Express; Austin (TX); Remote; USD 27,552 - 41,328; Full time

Job summary

American Express in Austin, TX is seeking a Customer Service Advisor to provide frontline support by explaining benefits and assisting customers over the phone. You will document data, claims, and contact details while delivering a courteous, customer-first experience.

The role emphasizes relationship building, active listening, and problem solving to help clients maximize use of our online platform. You will meet productivity targets, comply with regulations, and adapt to a fast-paced,

Qualifications

• Fluent English required and strong customer service focus.
• Excellent verbal and written communication, with interpersonal skills.
• Ability to remain patient and help customers in challenging situations.
• Demonstrates high attention to detail and accuracy.
• Able to multitask and manage time effectively.

Responsibilities

• Supply global-service customer support by explaining our benefits and responding to customer inquiries over the phone.
• Document necessary data, including claim info and customer contact information.
• Build relationships with customers using a customer-first approach and explain AMEX commitments to recovery.
• Enhance client experience through active listening and effective problem solving with respect.
• Meet productivity goals and comply with regulatory requirements.
• Navigate systems to assist customers in using our online platform.
• Handle production-related activities, including claims and escalations.
• Adapt to an ever-changing environment.

Skills

Customer service

Communication skills

English fluency

Problem solving

Time management

Tools

MS Word

Excel

Job description

American Express in Austin, TX is seeking a Customer Service Advisor to provide frontline support by explaining benefits and assisting customers over the phone. You will document data, claims, and contact details while delivering a courteous, customer-first experience.

The role emphasizes relationship building, active listening, and problem solving to help clients maximize use of our online platform. You will meet productivity targets, comply with regulations, and adapt to a fast-paced,