Remote Customer Care & Loyalty Advocate

MaziCTools; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

American Express is seeking a Remote Customer Care Professional to join our team in delivering high-quality service to Card Members. You’ll handle a high volume of inbound calls, understand member needs, and promote membership benefits with integrity.

The role emphasizes empathy, reliability, and the ability to navigate multiple systems. You will contribute to customer satisfaction while meeting performance metrics in a fast-paced, support-driven environment.

Qualifications

• Excellent written and spoken communication to engage Card members clearly.
• Ability to manage a high volume of calls while meeting metrics.
• Empathy and appreciation when addressing customer queries.
• Proficient with multiple computer systems and tools.
• Uphold regulatory and compliance guidelines in servicing and sales.

Responsibilities

• Provide high-quality service on a high volume of inbound calls.
• Understand member needs and tailor solutions; promote benefits.
• Strengthen customer loyalty through relevant offers and enrollments.
• Maintain accurate account information and resolve inquiries.
• Meet performance goals across sales, quality, compliance, and productivity.

Skills

Strong communication

Resilience

Empathy

Technical savvy

Integrity

Timeliness

Tools

CRM software

Multiple systems

Job description

American Express is seeking a Remote Customer Care Professional to join our team in delivering high-quality service to Card Members. You’ll handle a high volume of inbound calls, understand member needs, and promote membership benefits with integrity.

The role emphasizes empathy, reliability, and the ability to navigate multiple systems. You will contribute to customer satisfaction while meeting performance metrics in a fast-paced, support-driven environment.