( Customer Care Professional ) American Express Virtual Assistant Jobs, American Express Custom[...]

American Express; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

American Express in Austin seeks a Customer Care Professional to deliver outstanding service across calls, chat, and messaging. You will build rapport, assess customer needs, and guide them to appropriate solutions within online and mobile platforms.

The role requires a Bachelor’s degree and 2+ years in customer support, with strong communication, active listening, and multitasking abilities. A hybrid onsite/remote work setup is offered along with a quiet workspace and reliable internet.

Qualifications

• 2+ years in customer support or service roles.
• Typing speed of 40 wpm or higher with high accuracy.
• Good navigation skills, internet savvy, and basic troubleshooting knowledge.
• Ability to multitask and switch between multiple applications.
• Bachelor’s degree or equivalent educational background.

Responsibilities

• Provide excellent customer service through calls, chat, and messaging channels.
• Build meaningful relationships with customers using a consultative approach and understanding their needs.
• Identify opportunities to offer products aligning with customers’ preferences.
• Meet and exceed performance, compliance, and productivity goals.
• Navigate laptop systems and applications to assist customers with online and mobile platforms.
• Document essential information including fee details, transactions, and notifications.
• Adapt to changing environment by reprioritizing and adjusting to new demands.

Skills

Customer service

Active listening

Communication

Multitasking

Negotiation

Tech savvy

Education

Bachelor's Degree

Job description

Job Title: Customer Care Professional

Company: American Express

Location: Austin, USA

Salary: $20-30 per hour

Educational Requirements: Bachelor's Degree

Responsibilities

• Provide excellent customer service through calls, chat, and messaging channels.
• Build meaningful relationships with customers using a consultative approach, understanding their current and future needs.
• Identify opportunities to offer products that align with customers’ preferences.
• Meet and exceed performance, compliance, and productivity goals set by the organization.
• Navigate laptop systems and applications to assist customers and enable them to fully utilize online and mobile platforms.
• Document essential information, including fee details, transaction exchanges, and notifications.
• Adapt to an ever‑changing environment by reprioritizing and adjusting to new demands.

Desired Abilities

• Maintain high quality and professionalism in challenging situations.
• Demonstrate a passion for serving customers with exceptional service.
• Work effectively in a fast‑paced, dynamic environment while managing multiple tasks.
• Employ strong interpersonal, verbal, written, and active‑listening skills.
• Assertively handle difficult conversations.
• Utilize negotiation, influencing, and resourcefulness skills to achieve desired outcomes.
• Apply critical, analytical, and forward‑thinking problem‑solving abilities with meticulous attention to detail.
• Maintain confidence when working in a virtual environment.

Preferred Qualifications

• Minimum of 2 years customer support experience, including up to 6 months working with chat help services.
• Typing speed of at least 40 words per minute with 90% accuracy.
• Good navigation skills, internet savvy, and basic troubleshooting knowledge.
• Ability to multitask and toggle between multiple applications.
• Bachelor’s degree or equivalent educational background.

Work Arrangement and Requirements

Full‑time employment with a hybrid model, including onsite and remote work.

Remote work requirements: 25Mbps or higher internet connection and a quiet, private workspace.