Hybrid/Remote Customer Care Specialist

American Express; Austin (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

American Express in Austin seeks a Customer Care Professional to deliver outstanding service across calls, chat, and messaging. You will build rapport, assess customer needs, and guide them to appropriate solutions within online and mobile platforms.

The role requires a Bachelor’s degree and 2+ years in customer support, with strong communication, active listening, and multitasking abilities. A hybrid onsite/remote work setup is offered along with a quiet workspace and reliable internet.

Qualifications

• 2+ years in customer support or service roles.
• Typing speed of 40 wpm or higher with high accuracy.
• Good navigation skills, internet savvy, and basic troubleshooting knowledge.
• Ability to multitask and switch between multiple applications.
• Bachelor’s degree or equivalent educational background.

Responsibilities

• Provide excellent customer service through calls, chat, and messaging channels.
• Build meaningful relationships with customers using a consultative approach and understanding their needs.
• Identify opportunities to offer products aligning with customers’ preferences.
• Meet and exceed performance, compliance, and productivity goals.
• Navigate laptop systems and applications to assist customers with online and mobile platforms.
• Document essential information including fee details, transactions, and notifications.
• Adapt to changing environment by reprioritizing and adjusting to new demands.

Skills

Customer service

Active listening

Communication

Multitasking

Negotiation

Tech savvy

Education

Bachelor's Degree

Job description

American Express in Austin seeks a Customer Care Professional to deliver outstanding service across calls, chat, and messaging. You will build rapport, assess customer needs, and guide them to appropriate solutions within online and mobile platforms.

The role requires a Bachelor’s degree and 2+ years in customer support, with strong communication, active listening, and multitasking abilities. A hybrid onsite/remote work setup is offered along with a quiet workspace and reliable internet.