Global Customer Advisory & Partner Programs Lead

Cisco Systems; Austin (TX); Presencial; USD 175.000 - 235.000; Jornada completa

Descripción de la vacante

Cisco Systems in Austin seeks a seasoned leader to design and manage advisory programs for Customer and Partner CX. You will orchestrate global advisory boards, synthesize insights, and influence product roadmaps and messaging.

The role requires guiding cross-functional programs across CX Marketing, delivering data-driven decisions, and expanding practitioner engagement. Candidates should have strong stakeholder management and a track record of enterprise-wide impact.

Formación

• Bachelor’s degree + 12 years of related experience
• Master’s degree + 8 years of related experience
• Proven experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization.
• Demonstrated experience building and implementing customer and/or partner advisory programs.
• Proven ability to manage end-to-end lifecycles for complex, cross-functional projects.

Responsabilidades

• Define, develop, and manage a global CX Customer Advisory Board program. Manage and nurture a community of customers as trusted advisors.
• Define and champion a CX Partner Advisory Board across geographies.
• Engage with and nurture practitioner programs like Cisco Communities and Ask Cisco IQ. Drive the engagement from CX Product Management and Marketing into the practitioner communities.
• Orchestrate high-value feedback loops to transform customer insights into actionable, data-driven intelligence. Guide executive decisions and planning.

Conocimientos

Portfolio leadership

Advisory programs

Cross-functional PM

Enterprise-scale programs

Educación

Bachelor’s degree + 12 years of related experience

Master’s degree + 8 years of related experience

Descripción del empleo

Cisco Systems in Austin seeks a seasoned leader to design and manage advisory programs for Customer and Partner CX. You will orchestrate global advisory boards, synthesize insights, and influence product roadmaps and messaging.

The role requires guiding cross-functional programs across CX Marketing, delivering data-driven decisions, and expanding practitioner engagement. Candidates should have strong stakeholder management and a track record of enterprise-wide impact.