Global CX Communications Lead — Sales Activation

Cisco Systems; Seattle (WA); On-site; USD 145,000 - 184,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Parental leave

Disability coverage

Life insurance

Volunteer time off

Job summary

Cisco Systems in the United States is seeking a seasoned communications professional to partner with geography leaders and scale CX messaging across global markets using Cisco IQ as the delivery vehicle. This role focuses on driving engagement, storytelling, and cross-functional collaboration to elevate the customer experience across the portfolio.

You will own the production and design of deliverables, collaborate with executives and vendors, and help drive adoption of CX programs across the

Qualifications

• Bachelor’s degree plus 7 years of related experience, or Master’s degree plus 4 years of related experience.
• Proven track record of driving engagement and adoption within large-scale sales organizations.
• Exceptional ability to synthesize complex technology into clear, accessible, and persuasive communications.
• Proven experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization.
• Experience collaborating with and influencing cross-functional stakeholders, executives, and external vendors.

Responsibilities

• Establish a consistent cadence with geography leaders to communicate opportunities and ensure services are central to every sales motion.
• Partner with internal communicators, executives, and external vendors to translate core messaging into compelling visuals and narratives.
• Iterate rapidly on communications, accounting for geographic nuances to ensure content resonates across diverse markets and channels.
• Partner with enablement teams to champion Cisco IQ through global learning and sales training ecosystems.
• Own the production and design of deliverables to engage and drive momentum within the sales organization.

Skills

Engagement strategy

Cross-functional collaboration

Executive influence

Storytelling

Vendor management

Education

Bachelor’s degree + 7 years

Master’s degree + 4 years

Job description

Cisco Systems in the United States is seeking a seasoned communications professional to partner with geography leaders and scale CX messaging across global markets using Cisco IQ as the delivery vehicle. This role focuses on driving engagement, storytelling, and cross-functional collaboration to elevate the customer experience across the portfolio.

You will own the production and design of deliverables, collaborate with executives and vendors, and help drive adoption of CX programs across the