Global CX Communications Lead: Sales Activation & Scale

Cisco Systems; Austin (TX); On-site; USD 145,000 - 184,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid parental leave

Paid holidays and time off

Job summary

Cisco Systems is seeking a seasoned Communications Lead in the Customer Experience Marketing team in the United States. You will partner with geography leaders to articulate CX value, translating complex technology into clear, persuasive narratives and driving global learning through Cisco IQ.

You’ll own deliverables and shape content that resonates across markets and channels, accelerating sales momentum. The role requires a Bachelor’s or Master’s degree with substantial related experience, a

Qualifications

• Bachelor’s degree plus 7 years of related experience, or Master’s degree plus 4 years of related experience.
• Proven track record of driving engagement and adoption within large-scale sales organizations.
• Exceptional ability to synthesize complex technology into clear, accessible, and persuasive communications.
• Proven experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization.
• Experience collaborating with and influencing cross-functional stakeholders, executives, and external vendors.

Responsibilities

• Establish a consistent cadence with geography leaders to communicate opportunities and ensure services are central to every sales motion.
• Partner with internal communicators, executives, and external vendors to translate core messaging into compelling visuals and narratives.
• Iterate rapidly on communications, accounting for geographic nuances to ensure content resonates across diverse markets and channels.
• Partner with enablement teams to champion Cisco IQ through global learning and sales training ecosystems.
• Own the production and design of deliverables to engage and drive momentum within the sales organization.

Skills

Engagement driver

Clear, persuasive communications

Strategic programs leadership

Cross-functional influence

Education

Bachelor’s degree

Master’s degree

Job description

Cisco Systems is seeking a seasoned Communications Lead in the Customer Experience Marketing team in the United States. You will partner with geography leaders to articulate CX value, translating complex technology into clear, persuasive narratives and driving global learning through Cisco IQ.

You’ll own deliverables and shape content that resonates across markets and channels, accelerating sales momentum. The role requires a Bachelor’s or Master’s degree with substantial related experience, a