CX Advisory Boards Lead: Customer & Partner Strategy

Cisco Systems, Inc; San Jose (CA); On-site; USD 175,000 - 235,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with Cisco matching

Paid parental leave

disability coverage

Basic life insurance

Volunteer time off (10 days/year)

Job summary

Cisco Systems, Inc. is seeking a senior leader to design and manage global Customer Advisory Board programs within the CX Marketing portfolio. You will transform customer and partner feedback into actionable intelligence to influence product roadmaps and market messaging, guiding investment decisions.

In this role you will orchestrate cross-functional programs, engage with executives, and drive measurable impact through customer-led initiatives in a fast-paced, matrixed environment.

Qualifications

• Bachelor's degree + 12 years of related experience, OR Master's degree + 8 years of related experience.
• Proven experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization.
• Demonstrated experience building and implementing customer and/or partner advisory programs.
• Proven ability to manage end-to-end lifecycles for complex, cross-functional projects.

Responsibilities

• Customer Advisory Board Strategy and Execution: Define, develop, and manage a global CX Customer Advisory Board program.
• Partner Advisory Board Strategy and Execution: Define and champion a CX Partner Advisory Board across geographies.
• Community Engagement: Engage with Cisco Communities and Ask Cisco IQ; drive CX PM/Marketing to practitioner communities.
• Actionable Intelligence: Transform customer feedback into data-driven insights to guide executive decisions.

Skills

Program leadership

Cross-functional collaboration

Advisory programs

End-to-end project lifecycle

Education

Bachelor's degree

Master's degree

Job description

Cisco Systems, Inc. is seeking a senior leader to design and manage global Customer Advisory Board programs within the CX Marketing portfolio. You will transform customer and partner feedback into actionable intelligence to influence product roadmaps and market messaging, guiding investment decisions.

In this role you will orchestrate cross-functional programs, engage with executives, and drive measurable impact through customer-led initiatives in a fast-paced, matrixed environment.