Global Customer & Partner Advisory Boards Lead

020 Cisco Systems, Inc.; San Jose (CA); On-site; USD 175,000 - 235,000; Full time

Job summary

Cisco Systems, Inc. is seeking a senior CX Marketing leader to design and curate advisory boards, orchestrate high‑value feedback loops, and translate customer and partner insights into actionable intelligence that shapes product roadmaps and messaging.

This role is pivotal to sustaining Cisco IQ momentum. You will lead global Customer and Partner Advisory Boards, drive practitioner programs, and collaborate with CX Product Management and Marketing to ensure strategic alignment and measurable

Qualifications

• Bachelor’s degree + 12 years of related experience, OR Master’s degree + 8 years of related experience.
• Experience leading enterprise‑wide strategic programs with cross‑functional impact.
• Proven ability to build and implement customer and/or partner advisory programs.
• Proven ability to manage end-to-end lifecycles for cross‑functional projects.

Responsibilities

• Customer Advisory Board Strategy and Execution: Define, develop, and manage a global CX Customer Advisory Board program.
• Partner Advisory Board Strategy and Execution: Define and champion a CX Partner Advisory Board across geographies.
• Community Engagement: Engage with and nurture practitioner programs like Cisco Communities and Ask Cisco IQ.
• Actionable Intelligence: Orchestrate high‑value feedback loops to transform customer insights into actionable, data‑driven intelligence.

Skills

Strategic program leadership

Advisory program design

Cross-functional collaboration

Data-driven decision making

Education

Bachelor’s degree + 12 years of related experience

Master’s degree + 8 years of related experience

Job description

Cisco Systems, Inc. is seeking a senior CX Marketing leader to design and curate advisory boards, orchestrate high‑value feedback loops, and translate customer and partner insights into actionable intelligence that shapes product roadmaps and messaging.

This role is pivotal to sustaining Cisco IQ momentum. You will lead global Customer and Partner Advisory Boards, drive practitioner programs, and collaborate with CX Product Management and Marketing to ensure strategic alignment and measurable