Global Cross-Border Process Lead — Supply Chain Excellence

Johnson & Johnson Co.; Horsham (PA); On-site; USD 105,000 - 182,000; Full time

Benefits offered by this job

Vacation time

Sick time

Holiday pay

Parental Leave

Bereavement Leave

Volunteer Leave

Job summary

Johnson & Johnson is seeking a Manager, Global Cross-Border Process Lead to provide global process leadership for cross-border movements within the TDS network. You will establish standardized frameworks and governance for import/export, Incoterms, and tax/duty management across the end-to-end distribution network.

The role requires strong collaboration with Tax, R&D Trade Compliance, Quality, Regulatory, EH&S, and external partners, plus experience in cross-border logistics and

Qualifications

• Minimum of a Bachelor's degree and a minimum of 6 years of supply chain experience preferably in logistics / operations or similar industry.
• MBA/MS degree is an asset, as is a certification in APICS.
• Demonstrated knowledge of customs brokerage processes and related cross-border requirements, including import and export documentation, customs valuation, tariff classification, Incoterms, duties and taxes, importer/exporter-of-record models, and broker governance.
• Knowledge of pharmaceutical distribution, transportation, and logistics.
• Strong analytical mindset and proficiency with a variety of data analysis tools.
• Proven track record of change management experience.
• Demonstrated ability to collaborate internally and externally to develop partnerships with key stakeholders and service providers to identify and deliver logistics and distribution solutions.

Responsibilities

• Serve as Global Process Lead and Business Process Owner for R&D cross-border movements, establishing and governing standardized processes across the end-to-end distribution network.
• Own and govern the lifecycle for identifying, assessing, documenting, approving, implementing, and periodically reviewing country-specific import, export, customs, regulatory, quality, EH&S, dangerous-goods, licensing, permitting, product, and shipment-release requirements in collaboration with cross functional Enterprise and IM business partners.
• Own and govern the global country-requirements database (DIAL and other knowledge base) and supporting tools, ensuring that requirements remain accurate, current, traceable, and accessible and are effectively translated into global logistics standards and distribution-network controls.
• Benchmark internal and external practices, including across J&J, industry peers, and the 3PL network, to identify and implement opportunities for harmonization, capability advancement, and continuous improvement.
• Translate local and changing requirements into global logistics standards, procedures, system requirements, routing guidance, lane strategies, and distribution-network controls.
• Define and maintain governance for IOR/EOR models, Incoterms, customs brokerage, tax and duty management, trade documentation, customs valuation, free trade agreements, preferential origin, duty-relief mechanisms, and special customs procedures in collaboration with cross functional Enterprise and IM business partners.
• Develop approved lane-specific pathways that integrate regulatory, operational, brokerage, fiscal, product, and supply‑continuity considerations.
• Lead cross-functional governance with Tax, R&D Trade Compliance, Quality, Regulatory Affairs, EH&S, Clinical Supply, CMC functions, logistics operations, Procurement, Planning, IMSC, local operating companies, depots, and external logistics partners.
• Collaborate with teams that own relationships with customs brokers and trade service providers, while monitoring provider performance and execution and using data‑driven insights to drive compliant, consistent outcomes across the network.
• Assess regulatory and operational changes for impacts on products, materials, trade lanes, depots, systems, landed cost, and supply continuity, and coordinate timely implementation of required controls.
• Monitor process effectiveness, compliance, data quality, provider performance, and network readiness through defined controls and performance indicators; drive remediation, standardization, digitization, and continuous improvement.
• Provide subject‑matter expertise, escalation support, and strategic guidance for complex or high‑risk cross-border movements across the broader CMC supply portfolio.
• Translate cross‑border and broader business requirements into standardized, scalable digital capabilities, with primary focus on the Transcend SAP transformation and other solutions.
• Partner with business process, data, and technology teams to define future‑state processes, functional requirements, data needs, controls, priorities, testing, deployment, adoption, and value realization.

Skills

Supply chain experience

Cross-functional collaboration

Analytical mindset

Education

Bachelor's degree

MBA/MS degree (asset)

APICS certification (asset)

Tools

EDI systems

SAP

Job description

Johnson & Johnson is seeking a Manager, Global Cross-Border Process Lead to provide global process leadership for cross-border movements within the TDS network. You will establish standardized frameworks and governance for import/export, Incoterms, and tax/duty management across the end-to-end distribution network.

The role requires strong collaboration with Tax, R&D Trade Compliance, Quality, Regulatory, EH&S, and external partners, plus experience in cross-border logistics and