Global Cloud Data Center Technician — Travel & On-Call

Amazon Inc.; Santa Clara (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Amazon Data Services, Inc. in Santa Clara, CA is seeking a Data Center Technician to maintain critical cloud infrastructure and ensure 24/7 data center operations.

You will install equipment, perform hardware repair, troubleshoot networks, and contribute to documentation while traveling between sites as needed.

The role requires lifting up to 40 pounds, on-call shifts, and collaboration with diverse engineers to keep the world’s leading cloud platform running.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Experience in a data center or other critical environment.
• Experience managing work and priorities through a ticketing system.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to train and onboard new team members.

Skills

Hardware troubleshooting

Networking experience

Job description

Amazon Data Services, Inc. in Santa Clara, CA is seeking a Data Center Technician to maintain critical cloud infrastructure and ensure 24/7 data center operations.

You will install equipment, perform hardware repair, troubleshoot networks, and contribute to documentation while traveling between sites as needed.

The role requires lifting up to 40 pounds, on-call shifts, and collaboration with diverse engineers to keep the world’s leading cloud platform running.