Global Climate Tech Order Support Specialist — Hybrid

Copeland Cold Chain LP; Boise (ID); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Hybrid in-office work 3 days a week

Medical insurance

Dental and vision coverage

401(k) retirement plan

Paid time off

Job summary

Copeland is seeking an Order Support (Customer Service) Specialist to serve as the primary contact for Cargo Solutions customers through the order lifecycle. You will process orders, provide status updates, resolve inquiries, and support a positive customer experience by collaborating with Sales, Operations, Shipping, and Finance to ensure accurate entry, processing, shipment, and invoicing.

The role requires exceptional attention to detail, strong organization, and the ability to manage

Qualifications

• High School Diploma or GED required.
• 1–2 years in customer service, order entry, or inside sales support.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Strong attention to detail and accuracy in data entry and documentation.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and manage multiple responsibilities.

Responsibilities

• Process customer orders accurately and promptly through order management systems.
• Review, validate, and approve orders created by customers or team members.
• Generate and distribute order acknowledgments and confirmations.
• Create customer quotations and support the quote-to-order process.
• Respond to customer inquiries regarding orders, product availability, pricing, shipment status, and ordering requirements.
• Provide timely and professional communication regarding order status, delays, and resolutions.
• Investigate and resolve order discrepancies, data issues, and customer concerns.
• Coordinate with Sales, Operations, Shipping, and Finance to ensure orders are fulfilled and invoiced accurately.

Skills

Customer service

Order entry

Attention to detail

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

NetSuite

Salesforce

ERP systems

Microsoft Office

Job description

Copeland is seeking an Order Support (Customer Service) Specialist to serve as the primary contact for Cargo Solutions customers through the order lifecycle. You will process orders, provide status updates, resolve inquiries, and support a positive customer experience by collaborating with Sales, Operations, Shipping, and Finance to ensure accurate entry, processing, shipment, and invoicing.

The role requires exceptional attention to detail, strong organization, and the ability to manage