Hybrid Order & Customer Experience Specialist

Calumet Specialty Products Partners; Sacramento (CA); Hybrid; USD 57,308,160 - 68,769,792; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Calumet Specialty Products Partners is seeking a Customer Service Account Representative to provide frontline support for order entry and order management. The role involves working with ERP systems (SAP), Sales, Plant, Accounting, Credit, Pricing and Transportation teams to ensure accurate order fulfillment and high customer satisfaction.

You will process customer orders, monitor order delivery, follow up on PO questions, manage open orders, and communicate with internal and external

Qualifications

• 1+ years of related customer support and/or order entry experience.
• Experience with ERP systems (e.g., SAP) preferred.
• Proficient with Microsoft Office.

Responsibilities

• Responsible for timely and accurate order entry and supporting effective order fulfillment.
• Processes sales orders received from customers.
• Regularly monitors activity through order delivery.
• Follow‑up with customers as needed to validate/confirm purchase order questions.
• Monitors open orders and notifies internal business partners and/or external customers for updates regarding activity.
• Regularly communicates with customers, company locations, customers, and vendors to ensure ongoing customer satisfaction.
• Serves as a customer advocate – brings voice of customer insights that allow for an improved customer experience.
• Investigates and resolves customer issues for corrective and preventive action.
• Represents Calumet in a professional manner and creates strong partnerships through exemplary customer support.
• Provides administrative support to department as needed.
• Other tasks as assigned.

Skills

Customer service

Order entry

ERP

Microsoft Office

Education

High school diploma / GED

Tools

SAP

Job description

Calumet Specialty Products Partners is seeking a Customer Service Account Representative to provide frontline support for order entry and order management. The role involves working with ERP systems (SAP), Sales, Plant, Accounting, Credit, Pricing and Transportation teams to ensure accurate order fulfillment and high customer satisfaction.

You will process customer orders, monitor order delivery, follow up on PO questions, manage open orders, and communicate with internal and external