Customer Experience Specialist – Logistics Support

The Home Depot; Kennesaw (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. You will manage orders, delivery status, and product details while delivering friendly, accurate information.

The role requires excellent communication, problem-solving, and organization in a fast-paced environment. You will support office operations, track deliveries, and collaborate across teams to maintain

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office tasks.
• Outstanding communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks.
• Proficiency in MS Office Suite and familiarity with ERP systems.
• Knowledge of Temco Logistics’ delivery and installation services is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions, concerns, and requests.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Problem solving

Organizational skills

Multitasking

Education

High school diploma

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. You will manage orders, delivery status, and product details while delivering friendly, accurate information.

The role requires excellent communication, problem-solving, and organization in a fast-paced environment. You will support office operations, track deliveries, and collaborate across teams to maintain