Climate Customer Success & Logistics Specialist

Copeland LP; Forney (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

Copeland LP is seeking a Customer Service Representative to manage customer issues and orders, coordinate shipments, and support demand planning across multiple plants and distribution centers. You will work with the materials group, warehouse personnel, trade compliance, and sales to meet customer needs.

Ideal candidates will have strong communication, problem-solving, and teamwork skills, plus 4+ years of experience and an Associate's degree or 60 college hours.

Qualifications

• Associate's degree or 60 hours college credit with 4+ years' experience in a relevant field, or an equivalent combination of education and experience.
• Strong communication skills.
• Proficient in Microsoft Office including email, Excel and Word.
• Strong problem-solving and teamwork skills.
• Must be able to interface with all levels of management both internal and with external customers.
• Ability to travel up to 5% of the time.
• Legal Authorization to work in the United States - Sponsorship will not be provided for this role.

Responsibilities

• Manage and resolve customer issues
• Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer
• Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers
• Work with the materials group, other Copeland location customer service teams, warehouse personnel, trade compliance, and sales team to meet critical customer n
• Ensure accuracy of orders and shipment information in the Oracle systems
• Monitor shipments to meet monthly demand targets and customer on-time delivery

Skills

Strong communication skills

Strong problem-solving

Teamwork

Interfacing with management

Education

Associate's degree or 60 hours college credit with 4+ years experience

Tools

Microsoft Office

Excel

Word

Email

Job description

Copeland LP is seeking a Customer Service Representative to manage customer issues and orders, coordinate shipments, and support demand planning across multiple plants and distribution centers. You will work with the materials group, warehouse personnel, trade compliance, and sales to meet customer needs.

Ideal candidates will have strong communication, problem-solving, and teamwork skills, plus 4+ years of experience and an Associate's degree or 60 college hours.