Global Client Success & Growth Manager

Dolead, Incorporated; Cambridge (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Transportation stipend up to $100/mo

Healthcare (AETNA) - medical, dental,-

401K retirement plan

Flexible vacation

Hybrid remote policy in Greater Boston

Diverse & multicultural environment

Team events

Office in Cambridge (Boston area)

Job summary

Dolead is seeking a Customer Success Manager in the Boston area to align marketing, sales and data for delivering sales-ready leads. You will manage relationships with key client stakeholders, drive renewals, and uncover upsell opportunities in a fast-paced, international environment.

This hybrid role requires 4+ years in Customer Success or Account Management, with experience in digital advertising or home improvement services.

Qualifications

• 4+ years in Customer Success or Account Management.
• Experience growing accounts and managing renewals.
• Native-level English.
• Experience in digital advertising and/or home improvement services.

Responsibilities

• Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs.
• Understand client needs & market trends, using data to identify upsell and cross-sell opportunities.
• Design and execute account plans aligned with client objectives, tracking results and ensuring impact.
• Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets.
• Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback.
• Negotiate and close deals that support client goals while aligning with Dolead’s policies and process.
• Track and report on performance, using insights to adjust strategies and improve.
• Resolve issues quickly and provide proactive support to keep clients satisfied and successful.
• Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients.

Skills

Customer success

Account management

Relationship building

Revenue growth

Communication

Tools

Looker

Tableau

Job description

Dolead is seeking a Customer Success Manager in the Boston area to align marketing, sales and data for delivering sales-ready leads. You will manage relationships with key client stakeholders, drive renewals, and uncover upsell opportunities in a fast-paced, international environment.

This hybrid role requires 4+ years in Customer Success or Account Management, with experience in digital advertising or home improvement services.