Customer Success Manager - NAM S2 2026

Dolead, Incorporated; Cambridge (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Transportation stipend up to $100/mo

Healthcare (AETNA) - medical, dental,-

401K retirement plan

Flexible vacation

Hybrid remote policy in Greater Boston

Diverse & multicultural environment

Team events

Office in Cambridge (Boston area)

Job summary

Dolead is seeking a Customer Success Manager in the Boston area to align marketing, sales and data for delivering sales-ready leads. You will manage relationships with key client stakeholders, drive renewals, and uncover upsell opportunities in a fast-paced, international environment.

This hybrid role requires 4+ years in Customer Success or Account Management, with experience in digital advertising or home improvement services.

Qualifications

• 4+ years in Customer Success or Account Management.
• Experience growing accounts and managing renewals.
• Native-level English.
• Experience in digital advertising and/or home improvement services.

Responsibilities

• Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs.
• Understand client needs & market trends, using data to identify upsell and cross-sell opportunities.
• Design and execute account plans aligned with client objectives, tracking results and ensuring impact.
• Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets.
• Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback.
• Negotiate and close deals that support client goals while aligning with Dolead’s policies and process.
• Track and report on performance, using insights to adjust strategies and improve.
• Resolve issues quickly and provide proactive support to keep clients satisfied and successful.
• Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients.

Skills

Customer success

Account management

Relationship building

Revenue growth

Communication

Tools

Looker

Tableau

Job description

At Dolead, we align marketing, sales, and data to turn media investment into real pipeline. In short: we launch paid campaigns faster, integrate data with confidence, and deliver sales-ready leads at a fixed cost.

We already support 200 clients across 15 countries with a team of 70+ experts from 13 nationalities, split between our offices in Paris, Boston... and we keep growing !

In Boston, we work in a hybrid model (3 days/week in the office) to combine the best of both worlds: flexibility and collaboration. Our obsession: making performance marketing measurable, every single week, for our clients.

Your missions:

As a Customer Success Manager, you will:

• Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs.
• Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities.
• Design and execute account plans aligned with client objectives, tracking results and ensuring impact.
• Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets.
• Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback.
• Negotiate and close deals that support client goals while aligning with Dolead’s policies and process.
• Track and report on performance, using insights to adjust strategies and continuously improve.
• Resolve issues quickly and provide proactive support to keep clients satisfied and successful.
• Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients.

Your profile:

You already have strong experience in Customer Success or Account Management (4+ years), with a track record of growing accounts and managing renewals. You enjoy building relationships, driving revenue, and making an impact.

Ideally, you also bring:

• Experience in digital advertising and/or home improvement services.
• Ease with numbers — bonus if you’ve worked with Looker or Tableau.
• Confidence presenting and leading conversations with clients.
• A self-starter mindset: proactive, motivated, and solution-oriented.
• Comfort in a fast-paced, international environment.
• Native-level English.

Don’t worry if you don’t tick every single box! If this sounds like you, we’d love to chat.

What we offer:

• Transportation costs: reimbursement up to $100/month
• Healthcare (AETNA) individual & family - medical, dental, and vision plan & retirement Plan (401K)
• Holidays: Flexible vacation time to promote a healthy work-life balance
• Flexible remote policy: up to 2-4 days/week (if you’re based in the Greater Boston area)
• Diverse & multicultural environment: +13 nationalities represented
• Culture: Fun company and team events because we play just as hard as we work
• Office: Located in the Boston area (Cambridge)

Recruitment process:

• Screening call with Florian (Talent Acquisition Manager)
• Interview with the hiring manager, Matt (Head of Sales)
• Use case with Matt and someone from the team
• Final interview with Hadrien (General Manager)

Dolead wants to guarantee equality and an opportunity to all candidates. Therefore, all applications received are considered regardless of racial and ethnic origin, opinions or beliefs, gender, sexual orientation, health or disability.