Customer Success Manager - NAM S2 2026

Dolead; Cambridge (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Transportation costs

Healthcare (AETNA)

Holidays

Flexible remote policy

Diverse & multicultural environment

Culture

Office in Boston area

Job summary

Dolead in Boston/Cambridge is seeking a Customer Success Manager to align marketing, sales and data, building strong client relationships and driving revenue in a hybrid setup (3 days/week in the office).

You will manage key accounts, identify upsell opportunities, design account plans, own pipeline, and collaborate with Sales, Product and Performance teams to deliver measurable results for a diverse, international client base.

Qualifications

• 4+ years in customer success or account management, with a track record of growing accounts and renewals.
• Experience in digital advertising and/or home improvement services preferred.
• Strong presentation and client-facing communication skills.

Responsibilities

• Build and grow relationships with key client stakeholders as the go-to person.
• Identify upsell and cross-sell opportunities using data and insights.
• Design and execute account plans aligned with client objectives.
• Own pipeline and forecasts; follow up on opportunities and targets.
• Collaborate with Sales, Marketing, Product, and Performance teams.
• Negotiate and close deals that fit client goals and policies.
• Track performance and adjust strategies based on insights.
• Provide proactive support to keep clients satisfied and successful.

Skills

Customer success

Account management

Renewals

Stakeholder management

Tools

Looker

Tableau

Job description

At Dolead, we align marketing, sales, and data to turn media investment into real pipeline. In short: we launch paid campaigns faster, integrate data with confidence, and deliver sales-ready leads at a fixed cost.

We already support 200 clients across 15 countries with a team of 70+ experts from 13 nationalities, split between our offices in Paris, Boston... and we keep growing !

In Boston, we work in a hybrid model (3 days/week in the office) to combine the best of both worlds: flexibility and collaboration. Our obsession: making performance marketing measurable, every single week, for our clients.

Your missions:

As a Customer Success Manager, you will:

• Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs.
• Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities.
• Design and execute account plans aligned with client objectives, tracking results and ensuring impact.
• Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets.
• Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback.
• Negotiate and close deals that support client goals while aligning with Dolead’s policies and process.
• Track and report on performance, using insights to adjust strategies and continuously improve.
• Resolve issues quickly and provide proactive support to keep clients satisfied and successful.
• Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients.

Your profile:

You already have strong experience in Customer Success or Account Management (4+ years), with a track record of growing accounts and managing renewals. You enjoy building relationships, driving revenue, and making an impact.

Ideally, you also bring:

• Experience in digital advertising and/or home improvement services.
• Ease with numbers — bonus if you’ve worked with Looker or Tableau.
• Confidence presenting and leading conversations with clients.
• A self-starter mindset: proactive, motivated, and solution-oriented.
• Comfort in a fast-paced, international environment.
• Native-level English.

Don’t worry if you don’t tick every single box! If this sounds like you, we’d love to chat.

What we offer:

• Transportation costs: reimbursement up to $100/month
• Healthcare (AETNA) individual & family - medical, dental, and vision plan & retirement Plan (401K)
• Holidays: Flexible vacation time to promote a healthy work-life balance
• Flexible remote policy: up to 2-4 days/week (if you’re based in the Greater Boston area)
• Diverse & multicultural environment: +13 nationalities represented
• Culture: Fun company and team events because we play just as hard as we work
• Office: Located in the Boston area (Cambridge)

Recruitment process:

• Screening call with Florian (Talent Acquisition Manager)
• Interview with the hiring manager, Matt (Head of Sales)
• Use case with Matt and someone from the team
• Final interview with Hadrien (General Manager)

Dolead wants to guarantee equality and an opportunity to all candidates. Therefore, all applications received are considered regardless of racial and ethnic origin, opinions or beliefs, gender, sexual orientation, health or disability.