Senior Client Success Manager - Data-Driven Growth

Publicis Group; Boston, Northern (MA, KY); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Paid Family Care

Adoption, Surrogacy and Fertility

Pet adoption support

Employee Assistance Programs

Flexible working arrangements

Work Your World program

401k and paid time off

Job summary

Profitero+ is hiring a Senior Account Manager to join the Customer Success team in Boston. You will manage a book of 8-10 complex enterprise accounts, focusing on retention, growth, and adoption of our digital commerce platform.

The role requires strong client relationships, data-driven storytelling, and cross-functional collaboration to translate technical concepts for leaders and drive renewal and expansion opportunities. Hybrid work with on-site presence in Boston 3–4 days/week.

Qualifications

• 5+ years of progressively-responsible professional account management, customer success, and/or eCommerce/CPG/brand/retailer experience.
• Bachelor’s degree in marketing, technology, or a related field preferred.
• High degree of comfort with technology and technical concepts.
• Highly analytical with an ability to leverage analytics and campaign performance metrics to derive insights.
• Broad understanding of the ecommerce and digital marketing landscape.
• Ability to identify, synthesize, respond to, and resolve issues and conflicts.
• Strong communication and presentation skills.
• Experience presenting to client representatives at all levels.
• High degree of ownership, autonomy, and accountability.

Responsibilities

• Own retention and growth outcomes for a portfolio of enterprise accounts.
• Proactively identify and build new use cases with clients to drive adoption and renewals.
• Develop quantified value stories (ROI, usage trends) across the client lifecycle.
• Lead upsell and expansion discussions to close incremental revenue.
• Act as trusted advisor with thought leadership and best practices.
• Translate complex concepts across cross-functional teams.
• Manage day-to-day account operations and ensure client satisfaction.
• Mentor junior team members and share proactive approach.

Skills

Client relationships

Communication

Analytics

SaaS experience

Strategic thinking

Education

Bachelor's degree in marketing or related field

Tools

CRM software

Job description

Profitero+ is hiring a Senior Account Manager to join the Customer Success team in Boston. You will manage a book of 8-10 complex enterprise accounts, focusing on retention, growth, and adoption of our digital commerce platform.

The role requires strong client relationships, data-driven storytelling, and cross-functional collaboration to translate technical concepts for leaders and drive renewal and expansion opportunities. Hybrid work with on-site presence in Boston 3–4 days/week.