Global Client Operations Director

Dentsu International Americas; San Francisco (CA); Hybrid; USD 114,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability

Long-term disability

401(k)

Flexible PTO

15 holidays per year

Paid sick leave

Job summary

Dentsu Creative in the United States is seeking a Director, Client Business Operations reporting to the Global Client Lead, Adobe. This role is the central orchestration point for one of the agency's largest client relationships, aligning priorities across regions and disciplines to keep commitments visible and moving forward.

The position blends global account leadership with a practical operating rhythm, guiding executive engagements, growth planning, and cross-functional collaboration.

Qualifications

• 8+ years in client operations or related leadership roles.
• Experience managing large-scale global or multi-market programs with cross-functional stakeholders.
• Strong operational leadership skills to create structure and drive accountability.
• Exceptional communication and executive-level presentation abilities.
• Commercial and financial acumen with growth focus.

Responsibilities

• Act as central coordination point across global and regional account teams, maintaining visibility into priorities and actions.
• Establish and manage the account operating cadence, including leadership meetings, market forums, QBRs and planning sessions.
• Drive accountability by tracking decisions, owners, timelines, dependencies, and risks across the global business.
• Lead planning and execution of executive client engagements, including quarterly business reviews, strategic presentations, and senior stakeholder meetings.
• Maintain a consolidated view of growth opportunities across markets and capabilities, partnering with leadership to track progress and expansion.
• Coordinate global client relationship initiatives, including stakeholder mapping and action planning.
• Support internal communications and account storytelling by surfacing impactful work across regions.

Skills

Executive stakeholder management

Business operations and strategic规划

Program and project leadership

Cross-functional collaboration

Commercial and financial acumen

Executive communications and visioning

Risk identification and escalation

Global account management

Relationship building and influence

Leadership in matrixed organizations

Job description

Dentsu Creative in the United States is seeking a Director, Client Business Operations reporting to the Global Client Lead, Adobe. This role is the central orchestration point for one of the agency's largest client relationships, aligning priorities across regions and disciplines to keep commitments visible and moving forward.

The position blends global account leadership with a practical operating rhythm, guiding executive engagements, growth planning, and cross-functional collaboration.