Global Client Operations Director

Dentsu; San Francisco (CA); Hybrid; USD 114,000 - 135,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401(k)

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu Creative in San Francisco seeks a Director, Client Business Operations to orchestrate one of the agency’s largest global client relationships. You will lead cross-regional teams, set operating rhythms, and drive accountability across markets and disciplines to keep priorities, actions, and commitments visible and aligned.

This role requires 8+ years in client operations or related leadership roles, exceptional communication, and a proven ability to influence across matrixed organizations

Qualifications

• Executive stakeholder management across global markets and executive teams.
• Experience leading multi-market programs with cross-functional partners.
• Strong ability to create structure, drive accountability, and manage multiple priorities.

Responsibilities

• Act as the central point of coordination across global and regional account teams.
• Establish and manage the account’s operating cadence including leadership meetings and QBRs.
• Drive accountability by tracking decisions, owners, timelines, and risks.
• Lead planning and execution of executive client engagements and strategic presentations.
• Maintain a consolidated view of growth opportunities across markets and capabilities.
• Coordinate global client relationship initiatives and stakeholder mapping.
• Support internal communications and account storytelling across regions.

Skills

Executive stakeholder management

Business operations and strategic

Program and project leadership

Cross-functional collaboration

Commercial and financial acumen

Executive communications and presenta

Risk identification and escalation

Organizational effectiveness

Global account management

Relationship building and influence

Job description

Dentsu Creative in San Francisco seeks a Director, Client Business Operations to orchestrate one of the agency’s largest global client relationships. You will lead cross-regional teams, set operating rhythms, and drive accountability across markets and disciplines to keep priorities, actions, and commitments visible and aligned.

This role requires 8+ years in client operations or related leadership roles, exceptional communication, and a proven ability to influence across matrixed organizations