Director, Client Business Operations

Dentsu International Americas; San Francisco (CA); Hybrid; USD 114,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability

Long-term disability

401(k)

Flexible PTO

15 holidays per year

Paid sick leave

Job summary

Dentsu Creative in the United States is seeking a Director, Client Business Operations reporting to the Global Client Lead, Adobe. This role is the central orchestration point for one of the agency's largest client relationships, aligning priorities across regions and disciplines to keep commitments visible and moving forward.

The position blends global account leadership with a practical operating rhythm, guiding executive engagements, growth planning, and cross-functional collaboration.

Qualifications

• 8+ years in client operations or related leadership roles.
• Experience managing large-scale global or multi-market programs with cross-functional stakeholders.
• Strong operational leadership skills to create structure and drive accountability.
• Exceptional communication and executive-level presentation abilities.
• Commercial and financial acumen with growth focus.

Responsibilities

• Act as central coordination point across global and regional account teams, maintaining visibility into priorities and actions.
• Establish and manage the account operating cadence, including leadership meetings, market forums, QBRs and planning sessions.
• Drive accountability by tracking decisions, owners, timelines, dependencies, and risks across the global business.
• Lead planning and execution of executive client engagements, including quarterly business reviews, strategic presentations, and senior stakeholder meetings.
• Maintain a consolidated view of growth opportunities across markets and capabilities, partnering with leadership to track progress and expansion.
• Coordinate global client relationship initiatives, including stakeholder mapping and action planning.
• Support internal communications and account storytelling by surfacing impactful work across regions.

Skills

Executive stakeholder management

Business operations and strategic规划

Program and project leadership

Cross-functional collaboration

Commercial and financial acumen

Executive communications and visioning

Risk identification and escalation

Global account management

Relationship building and influence

Leadership in matrixed organizations

Job description

Job Description

Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, businesses and society. Established in June 2022, Dentsu Creative is integrated with dentsu's Media and CXM businesses in approximately 120 countries and regions, to offer end-to-end solutions to clients globally.

Reporting to the Global Client Lead, Adobe, the Director, Client Business Operations will support the leadership and coordination of one of the agency's largest and most complex global client relationships. This role serves as the central coordination point across the account, connecting teams across multiple regions and ensuring priorities, opportunities, requests, and commitments are visible, aligned, and moving forward.

This is not a traditional project management role focused on individual deliverables. It is a global account orchestration role responsible for establishing the operating rhythm of the business, driving accountability across markets and disciplines, and creating greater visibility across the client relationship.

Key Responsibilities

• Act as the central point of coordination across global and regional account teams, maintaining visibility into priorities, actions, and key business initiatives.
• Establish and manage the account's operating cadence, including leadership meetings, market forums, QBRs, town halls, and strategic planning sessions.
• Drive leadership accountability by tracking decisions, action items, owners, timelines, dependencies, and risks across the global business.
• Lead the planning and execution of executive client engagements, including quarterly business reviews, strategic presentations, and senior stakeholder meetings.
• Maintain a consolidated view of growth opportunities across markets and capabilities, partnering with leadership to track progress and identify opportunities for expansion.
• Coordinate global client relationship initiatives, including stakeholder mapping, relationship feedback, and action planning.
• Support internal communications, case studies, credentials, and account storytelling by surfacing impactful work and business successes across regions.

Qualifications

• 8+ years of experience in client operations, business operations, account management, program management, consulting, or related leadership roles within a complex organization.
• Proven experience managing large-scale global or multi-market programs involving cross-functional stakeholders and executive leadership teams.
• Strong operational leadership skills with the ability to create structure, drive accountability, and manage multiple priorities simultaneously.
• Exceptional communication and presentation skills with the ability to synthesize complex information into concise executive-level narratives and recommendations.
• Commercially minded with experience tracking business opportunities, managing priorities, and supporting growth initiatives.
• Demonstrated ability to influence stakeholders and drive outcomes across matrixed organizations without direct reporting authority.
• Experience working across global teams, cultures, and time zones with a proactive, solutions-oriented approach to problem solving.

Skills & Competencies

• Executive stakeholder management
• Business operations and strategic planning
• Program and project leadership
• Cross-functional collaboration
• Commercial and financial acumen
• Executive communications and presentation development
• Risk identification and escalation management
• Organizational effectiveness and process improvement
• Global account management
• Relationship building and influence

Additional Information

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $114,425-$135,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k)
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe