Global Client Operations Director | Orchestrate Growth

Dentsu; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance (short/long-term)

401(k)

Flexible paid time off

15+ paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu Creative in San Francisco seeks a Director, Client Business Operations to coordinate global client relationships, establish operating cadence, and drive accountability across markets and disciplines. You will lead executive engagements, track decisions, and surface growth opportunities in a fast-paced, matrixed environment.

The role emphasizes cross-functional leadership, strategic planning, and strong communication to deliver high-impact results for one of the agency's largest global

Qualifications

• 8+ years of experience in client operations or related leadership roles within a complex organization.
• Proven experience managing large-scale global or multi-market programs involving cross-functional stakeholders and executive leadership teams.
• Strong operational leadership skills with the ability to create structure, drive accountability, and manage multiple priorities simultaneously.
• Exceptional communication and presentation skills with the ability to synthesize complex information into concise executive-level narratives and recommendations.
• Commercially minded with experience tracking business opportunities, managing priorities, and supporting growth initiatives.
• Demonstrated ability to influence stakeholders and drive outcomes across matrixed organizations without direct reporting authority.
• Experience working across global teams, cultures, and time zones with a proactive, solutions-oriented approach to problem solving.

Responsibilities

• Act as the central point of coordination across global and regional account teams, maintaining visibility into priorities, actions, and key business initiatives.
• Establish and manage the account's operating cadence, including leadership meetings, market forums, QBRs, town halls, and strategic planning sessions.
• Drive leadership accountability by tracking decisions, action items, owners, timelines, dependencies, and risks across the global business.
• Lead the planning and execution of executive client engagements, including quarterly business reviews, strategic presentations, and senior stakeholder meetings.
• Maintain a consolidated view of growth opportunities across markets and capabilities, partnering with leadership to track progress and identify opportunities for expansion.
• Coordinate global client relationship initiatives, including stakeholder mapping, relationship feedback, and action planning.
• Support internal communications, case studies, credentials, and account storytelling by surfacing impactful work and business successes across regions.

Skills

Executive stakeholder management

Business operations and strategic

Program and project leadership

Cross-functional collaboration

Commercial and financial acumen

Executive communications and presenta

Risk identification and escalation

Global account management

Relationship building and influence

Job description

Dentsu Creative in San Francisco seeks a Director, Client Business Operations to coordinate global client relationships, establish operating cadence, and drive accountability across markets and disciplines. You will lead executive engagements, track decisions, and surface growth opportunities in a fast-paced, matrixed environment.

The role emphasizes cross-functional leadership, strategic planning, and strong communication to deliver high-impact results for one of the agency's largest global