Director, Client Business Operations

Dentsu; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance (short/long-term)

401(k)

Flexible paid time off

15+ paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu Creative in San Francisco seeks a Director, Client Business Operations to coordinate global client relationships, establish operating cadence, and drive accountability across markets and disciplines. You will lead executive engagements, track decisions, and surface growth opportunities in a fast-paced, matrixed environment.

The role emphasizes cross-functional leadership, strategic planning, and strong communication to deliver high-impact results for one of the agency's largest global

Qualifications

• 8+ years of experience in client operations or related leadership roles within a complex organization.
• Proven experience managing large-scale global or multi-market programs involving cross-functional stakeholders and executive leadership teams.
• Strong operational leadership skills with the ability to create structure, drive accountability, and manage multiple priorities simultaneously.
• Exceptional communication and presentation skills with the ability to synthesize complex information into concise executive-level narratives and recommendations.
• Commercially minded with experience tracking business opportunities, managing priorities, and supporting growth initiatives.
• Demonstrated ability to influence stakeholders and drive outcomes across matrixed organizations without direct reporting authority.
• Experience working across global teams, cultures, and time zones with a proactive, solutions-oriented approach to problem solving.

Responsibilities

• Act as the central point of coordination across global and regional account teams, maintaining visibility into priorities, actions, and key business initiatives.
• Establish and manage the account's operating cadence, including leadership meetings, market forums, QBRs, town halls, and strategic planning sessions.
• Drive leadership accountability by tracking decisions, action items, owners, timelines, dependencies, and risks across the global business.
• Lead the planning and execution of executive client engagements, including quarterly business reviews, strategic presentations, and senior stakeholder meetings.
• Maintain a consolidated view of growth opportunities across markets and capabilities, partnering with leadership to track progress and identify opportunities for expansion.
• Coordinate global client relationship initiatives, including stakeholder mapping, relationship feedback, and action planning.
• Support internal communications, case studies, credentials, and account storytelling by surfacing impactful work and business successes across regions.

Skills

Executive stakeholder management

Business operations and strategic

Program and project leadership

Cross-functional collaboration

Commercial and financial acumen

Executive communications and presenta

Risk identification and escalation

Global account management

Relationship building and influence

Job description

Job Description

Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, businesses and society. Established in June 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in approximately 120 countries and regions, to offer end-to-end solutions to clients globally. Reporting to the Global Client Lead, Adobe, the Director, Client Business Operations will support the leadership and coordination of one of the agency's largest and most complex global client relationships. This role serves as the central coordination point across the account, connecting teams across multiple regions and ensuring priorities, opportunities, requests, and commitments are visible, aligned, and moving forward. This is not a traditional project management role focused on individual deliverables. It is a global account orchestration role responsible for establishing the operating rhythm of the business, driving accountability across markets and disciplines, and creating greater visibility across the client relationship.

Key Responsibilities

Act as the central point of coordination across global and regional account teams, maintaining visibility into priorities, actions, and key business initiatives. Establish and manage the account's operating cadence, including leadership meetings, market forums, QBRs, town halls, and strategic planning sessions. Drive leadership accountability by tracking decisions, action items, owners, timelines, dependencies, and risks across the global business. Lead the planning and execution of executive client engagements, including quarterly business reviews, strategic presentations, and senior stakeholder meetings. Maintain a consolidated view of growth opportunities across markets and capabilities, partnering with leadership to track progress and identify opportunities for expansion. Coordinate global client relationship initiatives, including stakeholder mapping, relationship feedback, and action planning. Support internal communications, case studies, credentials, and account storytelling by surfacing impactful work and business successes across regions.

Qualifications

8+ years of experience in client operations, business operations, account management, program management, consulting, or related leadership roles within a complex organization. Proven experience managing large-scale global or multi-market programs involving cross-functional stakeholders and executive leadership teams. Strong operational leadership skills with the ability to create structure, drive accountability, and manage multiple priorities simultaneously. Exceptional communication and presentation skills with the ability to synthesize complex information into concise executive-level narratives and recommendations. Commercially minded with experience tracking business opportunities, managing priorities, and supporting growth initiatives. Demonstrated ability to influence stakeholders and drive outcomes across matrixed organizations without direct reporting authority. Experience working across global teams, cultures, and time zones with a proactive, solutions-oriented approach to problem solving.

Skills & Competencies

• Executive stakeholder management
• Business operations and strategic planning
• Program and project leadership
• Cross-functional collaboration
• Commercial and financial acumen
• Executive communications and presentation development
• Risk identification and escalation management
• Organizational effectiveness and process improvement
• Global account management
• Relationship building and influence

Additional Information

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

Benefits available with this position include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k)
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to, providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

Location: San Francisco - California

St Brand: Dentsu Creative Time Type: Full time Contract Type: Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work