Global Client Experience Leader

Jones Lang LaSalle Incorporated; Arlington (VA); On-site; USD 193,000 - 240,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) seeks a Global Client Experience Lead to own CXE across AMER/EMEA/APAC, driving learning velocity, training standardization, and technology leverage to improve client outcomes. The role collaborates with regional CXE specialists, the CXE Operations Manager, and the Technology Integration Lead.

The position reports to the Global Account Director with up to 30% travel. Location is flexible among major U.S.

Qualifications

• Bachelor's degree in hospitality, organizational development, or related field.
• 10+ years of progressive experience in workplace experience, learning & development, hospitality, or facilities management.
• Proven leadership skills with the ability to manage multiple priorities and deliver results globally.
• Experience building or scaling learning and development programs, career-pathing frameworks, or culture/behavior-change initiatives.
• Strong analytical aptitude with the ability to translate data into actionable business insight.

Responsibilities

• Program Ownership & Global Consistency: single accountable owner for CXE rollout across regions.
• Learning Velocity: drive career-pathing and internal mobility, overseeing leadership academy and team huddles.
• Precision Training: onboarding, client culture training, and training across six job families and three regions.
• Technology Leverage: partner on AI-enabled training pilot and occupancy sensing data integration.
• Professional Consultancy: manage academic and industry faculty panel and co-developed curriculum.
• Governance & Reporting: own CXE governance cadence and escalation protocols.
• Business Planning: create detailed CXE mechanisms with goals, timelines, and resources.
• Performance Measurement: track KPIs like completion, attrition, NPS, and behavior change.
• Financial Stewardship: establish ROI methodology with client Finance.
• Vendor & Partner Relationships: manage vendors, faculty, and tech providers.
• Team Leadership: mentor CXE Specialists and Operations Manager; set expectations.
• Continuous Improvement: drive innovation and close gaps in CXE roadmap.

Skills

Leadership

Analytical ability

Communication skills

Project management

Education

Bachelor's degree in hospitality, organizational development, or related field

Tools

Microsoft Office Suite

Excel

Word

PowerPoint

Visio

Outlook

Access

Job description

Jones Lang LaSalle (JLL) seeks a Global Client Experience Lead to own CXE across AMER/EMEA/APAC, driving learning velocity, training standardization, and technology leverage to improve client outcomes. The role collaborates with regional CXE specialists, the CXE Operations Manager, and the Technology Integration Lead.

The position reports to the Global Account Director with up to 30% travel. Location is flexible among major U.S.