Global Client Experience Architect

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 193,000 - 240,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle is seeking a Global Client Experience Lead to own CXE across AMER, EMEA, and APAC. This senior role drives governance, training, and supplier coordination to deliver a consistent, client-centric experience for a major account.

The role emphasizes leadership, strategic planning, and cross-functional collaboration with internal teams and vendor partners, while overseeing learning initiatives and technology-enabled training pilots.

Qualifications

• Bachelor's degree in hospitality, organizational development, or related field.
• 10+ years of progressive experience in workplace experience, learning & development, hospitality, or facilities management.
• Proven leadership skills with the ability to manage multiple priorities and deliver results across a global, matrixed account.
• Experience building or scaling learning and development programs, career-pathing frameworks, or culture/behavior-change initiatives.
• Strong analytical aptitude, with the ability to translate training and workforce data into actionable business insight.
• Excellent verbal and written communication skills, with the ability to report to senior client leadership (Director/VP level) and internal JLL leadership.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).

Responsibilities

• Own the CXE governance cadence (weekly Ops Checks, Monthly Regional Performance Reviews, Quarterly Business Reviews, and the Annual Program Review).
• Drive Learning Velocity and leadership academy oversight to reduce attrition and build institutional knowledge.
• Ensure standardized training across six job families and three regions; oversee vendor partner training rollout.
• Partner on the AI-enabled training pilot and occupancy data integration; evaluate outcomes.
• Support joint selection and management of academic and industry faculty панели to align curriculum with brand standards.
• Maintain relationships with vendor partners and academic institutions to support CXE programs.

Skills

Leadership

Analytical

Communication

Collaboration

Program management

Vendor management

Microsoft Office

Education

Bachelor's degree in hospitality, organizational development, or related field

Tools

Microsoft Office Suite

Job description

Jones Lang LaSalle is seeking a Global Client Experience Lead to own CXE across AMER, EMEA, and APAC. This senior role drives governance, training, and supplier coordination to deliver a consistent, client-centric experience for a major account.

The role emphasizes leadership, strategic planning, and cross-functional collaboration with internal teams and vendor partners, while overseeing learning initiatives and technology-enabled training pilots.