Global Client Experience Architect

Jones Lang LaSalle Incorporated; Arlington (WA); Hybrid; USD 193,000 - 240,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a Global Client Experience Lead to implement and measure CXE across regions. You will drive learning velocity, onboarding, and client culture training, while partnering with tech pilots and vendor partners to ensure a consistent standard across AMER, EMEA and APAC.

This role requires 10+ years in workplace experience or related fields, strong leadership, and exceptional collaboration across global teams. Travel up to 30% is expected.

Qualifications

• Bachelor's degree required in hospitality, organizational development, or related field.
• 10+ years of progressive experience in workplace experience, learning & development, hospitality, or facilities management.
• Proven leadership across global, multi-site accounts.
• Experience scaling learning & development programs or culture/behavior-change initiatives.
• Strong analytical aptitude to translate data into business insight.
• Comfort with technology pilots including AI-enabled training and data sensing.
• Track record of initiative, integrity and judgment in program gaps vs value.
• Excellent collaboration with vendor partners and academic/industry institutions a plus.
• Strong verbal and written communication; proficient in Microsoft Office.

Responsibilities

• Program ownership and global consistency for CXE initiatives.
• Lead Learning Velocity, career-pathing and leadership development.
• Ensure onboarding and client culture training across regions and job families.
• Oversee training extension rollout to vendor partner teams.
• Partner on AI-enabled training pilot and occupancy data integration.
• Govern governance cadence: weekly checks, regional reviews, quarterly business reviews.
• Develop detailed plans with goals, timelines, and resources; monitor CXE scorecard.

Skills

Leadership

L&D program mgmt

Analytics

Stakeholder mgmt

Cross-functional collab

Education

Bachelor's degree in hospitality, organizational development, or related field

Tools

Microsoft Office

Job description

Jones Lang LaSalle Incorporated seeks a Global Client Experience Lead to implement and measure CXE across regions. You will drive learning velocity, onboarding, and client culture training, while partnering with tech pilots and vendor partners to ensure a consistent standard across AMER, EMEA and APAC.

This role requires 10+ years in workplace experience or related fields, strong leadership, and exceptional collaboration across global teams. Travel up to 30% is expected.