Global Client Experience Architect

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 193,000 - 240,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated seeks a Global Client Experience Lead to implement and optimize CXE across AMER, EMEA, and APAC, ensuring global consistency and outcomes. You will own governance, training strategy, and partnerships with vendors and academia to elevate client experiences.

The role reports to the Global Account Director, focuses on Learning Velocity, Precision Training, Technology Leverage, and Professional Consultancy, and may require up to 30% travel.

Qualifications

• Bachelor’s degree in hospitality, organizational development, or related field.
• 10+ years in workplace experience, learning & development, hospitality, or facilities management.
• Proven leadership, with ability to manage multiple priorities across a global account.
• Experience building/scaling learning & development programs and career-pathing.
• Strong analytical aptitude translating data into business insights.
• Comfort with technology pilots (AI-enabled training, occupancy sensing) and investment judgement.
• Track record of initiative, integrity and good judgment.
• Collaborative with vendor partners and academic/industry institutions a plus.
• Excellent verbal and written communication skills; MS Office proficient.

Responsibilities

• Program Ownership & Global Consistency across regions with Global Account Director oversight.
• Lead Learning Velocity and internal mobility framework, incl. leadership academy and team huddles.
• Oversee Precision Training across six job families and three regions; roll out training extensions.
• Partner on AI-enabled training pilot and occupancy data integration with Technology team.
• Support faculty panel selection and curriculum development meeting brand standards.
• Own CXE governance cadence and reporting; manage escalation protocols and risks.
• Create detailed plans for each CXE mechanism with progress tracking.
• Track KPIs like training completion, attrition, promotion rates, and NPS.
• Collaborate with Finance on ROI methodology for CXE and shared savings.
• Maintain relationships with vendor partners, academic institutions, and tech providers.
• Lead and mentor CXE specialists and operations manager; drive performance.
• Champion continuous improvement via company initiatives and cross-functional input.

Skills

Bachelor’s degree in hospitality, org.

Leadership

L&D & culture change

Analytics

Communication

Vendor relationships

Interpersonal skills

MS Office

Strategy & governance

AI pilots familiarity

Education

Bachelor’s degree in hospitality, organizational development, or related field

Job description

Jones Lang LaSalle Incorporated seeks a Global Client Experience Lead to implement and optimize CXE across AMER, EMEA, and APAC, ensuring global consistency and outcomes. You will own governance, training strategy, and partnerships with vendors and academia to elevate client experiences.

The role reports to the Global Account Director, focuses on Learning Velocity, Precision Training, Technology Leverage, and Professional Consultancy, and may require up to 30% travel.