Global Client Experience Strategist

Jones Lang LaSalle Incorporated; Arlington, Northern (WA, KY); Hybrid; USD 193,000 - 240,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a Global Client Experience Lead to own CXE program outcomes across AMER, EMEA, and APAC. You will drive learning velocity, ensure consistent onboarding and client experience training, and partner on technology pilots to improve client results.

You will lead a global team, manage multi-site vendor relationships, and report to the Global Account Director to advance the client experience across the enterprise.

Qualifications

• Bachelor's degree in hospitality, organizational development, or a related field.
• 10+ years of progressive experience in workplace experience, learning & development, hospitality, or facilities management, ideally in multi-site, multi-vendor accounts.
• Proven leadership with ability to manage multiple priorities in a global, matrixed account.
• Strong analytical ability to translate data into actionable insights.
• Excellent verbal and written communication; proficient with Microsoft Office; comfortable with technology pilots.

Responsibilities

• Own CXE program implementation, measurement, and reporting across regions to ensure global consistency.
• Drive Learning Velocity through career-pathing and leadership development initiatives.
• Oversee Precision Training, onboarding, client culture training, and cross-region rollout of vendor training extension.
• Collaborate with Technology Integration Lead on AI-enabled training pilots and data integration to deliver client outcomes.
• Lead and mentor CXE Specialists across AMER, EMEA, and APAC, setting performance expectations and fostering growth.
• Maintain governance cadence with weekly Ops Checks, monthly reviews, and quarterly program evaluations.

Skills

Leadership

Analytical thinking

Communication

Microsoft Office

Education

Bachelor's degree in Hospitality / Organizational Development / related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Visio

Outlook

Access

Job description

Jones Lang LaSalle Incorporated (JLL) seeks a Global Client Experience Lead to own CXE program outcomes across AMER, EMEA, and APAC. You will drive learning velocity, ensure consistent onboarding and client experience training, and partner on technology pilots to improve client results.

You will lead a global team, manage multi-site vendor relationships, and report to the Global Account Director to advance the client experience across the enterprise.