Global BPO Partnerships Lead — CX Platform Growth

Zoom; United States; Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a seasoned business development leader to drive the company’s entry into the global BPO market. You will own the pursuit lifecycle, from initial engagement through signed partnerships, and then hand off to the field for ongoing management.

You will collaborate with CX Product, Sales, Partner Programs, and Operations to tailor Zoom’s CX portfolio for BPO operations across geographies, emphasizing scalability and AI-powered capabilities.

Qualifications

• 7+ years in business development or partnerships in CCaaS/UCaaS.
• Proven track record closing multi-stakeholder partnerships with large outsourcers.
• Deep understanding of the BPO operating model and pricing models.
• Experience negotiating volume licensing and multi-tenant requirements.
• Ability to build C-level relationships with global BPOs.
• Familiar with Zoom CX portfolio or competitive platforms.

Responsibilities

• Identify, pursue, and close BPO partnerships globally.
• Own the full business development lifecycle from discovery to onboarding.
• Position Zoom's CX portfolio as the platform of choice for BPOs.
• Navigate BPO-specific needs like scaling, reporting, and pricing.
• Collaborate cross-functionally to shape BPO offerings and enablement.
• Present business cases to BPO leadership showing ROI.
• Track pipeline and forecast deals to leadership.
• Refine BPO programs with pricing, certifications, and enablement content.

Skills

BD & Partnerships

Channel Sales

Executive Networking

BPO Expertise

Negotiation

Cross-functional

CCaaS/UCaaS

Job description

Zoom is seeking a seasoned business development leader to drive the company’s entry into the global BPO market. You will own the pursuit lifecycle, from initial engagement through signed partnerships, and then hand off to the field for ongoing management.

You will collaborate with CX Product, Sales, Partner Programs, and Operations to tailor Zoom’s CX portfolio for BPO operations across geographies, emphasizing scalability and AI-powered capabilities.