Global BPO Growth Leader

MCI; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

MCI is expanding its global reach and seeks a Senior BPO Business Development Manager to own the sales strategy and drive revenue across regions. You will lead a remote sales team, secure enterprise opportunities in BPO and call center services, and build partnerships with key stakeholders to align with marketing and operations.

Ideal candidates bring 3+ years in BPO sales with 5+ years in leadership, strong CRM and analytics skills, and exceptional communication and negotiation abilities.

Qualifications

• Bachelor's degree in business, marketing or related field (MBA preferred).
• 3+ years in BPO sales with at least 5 years in a leadership role.
• Proven success in managing remote sales teams and aggressive targets.
• Strong understanding of BPO services, customer service and outsourcing models.
• Excellent communication, negotiation and presentation skills.
• Experience with CRM tools and sales analytics platforms.

Responsibilities

• Develop and execute comprehensive sales strategies to achieve revenue targets.
• Build and manage a high-performing remote sales team across regions.
• Identify and secure new business opportunities in the BPO and call center space.
• Foster long-term relationships with enterprise clients and key stakeholders.
• Collaborate with marketing and operations to align sales initiatives with goals.
• Analyze market trends and competitor activity to inform decisions.
• Represent the company at industry events, conferences, and client meetings.

Skills

BPO sales

Remote leadership

Enterprise sales

CRM analytics

Negotiation

Presentation skills

Education

Bachelor's degree in business

MBA preferred

Tools

CRM software

Sales analytics tools

Job description

MCI is expanding its global reach and seeks a Senior BPO Business Development Manager to own the sales strategy and drive revenue across regions. You will lead a remote sales team, secure enterprise opportunities in BPO and call center services, and build partnerships with key stakeholders to align with marketing and operations.

Ideal candidates bring 3+ years in BPO sales with 5+ years in leadership, strong CRM and analytics skills, and exceptional communication and negotiation abilities.