Global Bilingual Customer Experience Specialist

BayOne Solutions; Pittsburgh (Allegheny County); Hybrid; USD 40,000 - 60,000; Full time

Job summary

BayOne Solutions is seeking an Operations Specialist to support our clients in Pittsburgh. This role involves providing critical day-to-day operational support, ensuring customer satisfaction, and assisting in the execution of business processes.

The successful candidate will possess a bachelor’s degree and have a strong customer focus, technical aptitude, and outstanding communication skills. This position offers the opportunity to build relationships and maximize the client solutions for our diverse clientele.

Qualifications

• Bachelor’s degree or equivalent education preferred.
• Minimum of 1 year work experience preferred.
• Technical knowledge in hardware/software applications.

Responsibilities

• Provide inbound application and functional support.
• Resolve issues without escalation.
• Respond to customer inquiries in a timely manner.
• Document all requests via the CRM system.
• Ensure individual performance meets department standards.

Skills

Customer focus

Strong communication skills

Problem-solving

Technical aptitude

Fluency in foreign language

Education

Bachelor’s degree or 2-year Technical school degree

Job description

BayOne Solutions is seeking an Operations Specialist to support our clients in Pittsburgh. This role involves providing critical day-to-day operational support, ensuring customer satisfaction, and assisting in the execution of business processes.

The successful candidate will possess a bachelor’s degree and have a strong customer focus, technical aptitude, and outstanding communication skills. This position offers the opportunity to build relationships and maximize the client solutions for our diverse clientele.