Hybrid Client Services Specialist I - Bilingual

LINQ; Pittsburgh (Allegheny County); Hybrid; USD 25,168 - 27,813; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan plus match

PTO and paid parental leave

Performance-based incentives

Job summary

LINQ in Pittsburgh, PA is seeking a Client Service Specialist to join their collaborative team focused on client satisfaction. This hybrid role requires three days of work in the office, with preference given to candidates fluent in Spanish and/or French.

The successful candidate will handle email support tickets, resolve inquiries efficiently, and play a vital role in maintaining positive client relationships. With benefits including generous health coverage, PTO, and performance incentives, this role is ideal for service-oriented individuals.

Qualifications

• Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up.
• Excellent interpersonal skills to build rapport and trust.
• Ability to pass a criminal history background check.

Responsibilities

• Respond to client e-mail support tickets and inquiries.
• Resolve tickets accurately and in a timely manner.
• Collaborate with colleagues to ensure the best client experience.

Skills

Excellent verbal communication

Active listening

Problem-solving mindset

Detail-oriented

Customer-centric attitude

Education

High school diploma, GED or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

LINQ in Pittsburgh, PA is seeking a Client Service Specialist to join their collaborative team focused on client satisfaction. This hybrid role requires three days of work in the office, with preference given to candidates fluent in Spanish and/or French.

The successful candidate will handle email support tickets, resolve inquiries efficiently, and play a vital role in maintaining positive client relationships. With benefits including generous health coverage, PTO, and performance incentives, this role is ideal for service-oriented individuals.