Specialist, Client Operations Representative

BNY; Pittsburgh (Allegheny County); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid volunteer time

Job summary

BNY is seeking a Specialist, Client Operations Representative in Pittsburgh, PA. The role involves managing complex client inquiries, overseeing operational processes, and enhancing service delivery through data-driven improvements.

The ideal candidate will hold a bachelor's degree in a related field and possess 0-3 years of experience. BNY offers competitive compensation, various benefits, and a supportive work environment that fosters professional growth.

Qualifications

• Bachelor's degree in business, finance, or a related field preferred.
• 0-3 years of relevant experience.
• Strong analytical and problem-solving skills to manage and resolve client issues effectively.

Responsibilities

• Manage complex client inquiries and issues, ensuring timely resolutions.
• Coordinate operational processes related to client transactions and reporting.
• Utilize data to identify trends for process improvements.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Team collaboration

Education

Bachelor’s degree in business, finance, or a related field

Job description

Specialist, Client Operations Representative

We are seeking a future team member for the Specialist, Client Operations Representative role located in Pittsburgh, PA. This position focuses on providing high‑quality client service, overseeing operational processes, and driving continuous improvement.

Responsibilities

• Provide comprehensive client service by managing complex client inquiries and issues, ensuring timely resolutions aligned with client expectations.
• Coordinate and oversee operational processes related to client transactions and reporting, ensuring accuracy and efficiency.
• Collaborate with internal teams to enhance service delivery and operational processes, demonstrating expertise in client operations.
• Maintain up‑to‑date knowledge of industry regulations and organizational policies to ensure compliance in all client interactions and processes.
• Utilize data and analytics to identify trends and opportunities for process improvements, contributing to strategic objectives.
• Foster strong client relationships through proactive communication and a commitment to client success.

Qualifications

• Bachelor’s degree in business, finance, or a related field preferred.
• 0‑3 years of relevant experience.
• Strong analytical and problem‑solving skills to manage and resolve client issues effectively.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Ability to work collaboratively across teams to drive operational efficiency and enhance client service delivery.

Benefits and Rewards

BNY offers competitive compensation, a comprehensive benefits package, and wellbeing programs. Benefits include paid leave, paid volunteer time, and access to flexible global resources and tools for professional and personal growth. Base salary is competitive and may vary based on location and experience. Eligible employees may participate in a 401(k) plan and receive medical, dental, vision, and life insurance coverage. Additional benefits include various paid time off categories, including vacation and sick time.

Equal Employment Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.