Bilingual Customer Service Specialist

BayOne Solutions; Pittsburgh (Allegheny County); Hybrid; USD 40,000 - 60,000; Full time

Job summary

BayOne Solutions is seeking an Operations Specialist to support our clients in Pittsburgh. This role involves providing critical day-to-day operational support, ensuring customer satisfaction, and assisting in the execution of business processes.

The successful candidate will possess a bachelor’s degree and have a strong customer focus, technical aptitude, and outstanding communication skills. This position offers the opportunity to build relationships and maximize the client solutions for our diverse clientele.

Qualifications

• Bachelor’s degree or equivalent education preferred.
• Minimum of 1 year work experience preferred.
• Technical knowledge in hardware/software applications.

Responsibilities

• Provide inbound application and functional support.
• Resolve issues without escalation.
• Respond to customer inquiries in a timely manner.
• Document all requests via the CRM system.
• Ensure individual performance meets department standards.

Skills

Customer focus

Strong communication skills

Problem-solving

Technical aptitude

Fluency in foreign language

Education

Bachelor’s degree or 2-year Technical school degree

Job description

BayOne Solutions where we work for a leading retail/e-commerce and IT clients.

Job Description

Job Duration: 6+ months

Description:

• Organizing and executing critical day to day functions and priorities.
• They optimize departmental performance through accuracy, timeliness and communications to best serve our customers.
• The Operations Specialist is the face and voice of Client to our customers, building relationships in each interaction.
• Specialists help our customers maximize the benefits of client solutions to facilitate a global exchange of goods and services in the world’s largest business to business trading community.
• They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.

Duties and Responsibilities

• Provides inbound application and functional support for all relevant client applications, both internally and externally, by way of chat, webform and phone.
• Resolves 80% of issues without escalation.
• Respond to customer inquiries in a timely manner and within service level objectives.
• Successfully documents all requests through the CRM system while adhering to all documented procedures.
• Provides general assistance to other teams within Global Customer Support and client.
• Conducts all customer interactions in a manner that presents client in a positive light.
• Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by client.
• Ensures that individual performance meets or exceeds the department standards.
• All other duties as assigned.

Basic Minimum Qualifications

• Bachelor’s degree or 2-year Technical school degree preferred.

Preferred Qualifications

• Technical aptitude.
• Knowledge in computer hardware and software applications along with experience using the Internet.
• Minimum of 1 year work experience preferred.
• Customer focus and stress tolerance.
• Superior communication and telephone skills.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Strong troubleshooting and problem-solving skills.
• Ability to adapt support style to align with the technical capabilities of the customer.
• Previous customer service experience strongly desired.
• Fluency in at least one foreign language is highly desirable.
• Experience or education in working with individuals from diverse cultures preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.