Global BI & Reporting Lead - Customer Management

DSV Air & Sea Inc.; Sacramento (CA); On-site; USD 112,000 - 140,000; Full time

Job summary

DSV Air & Sea Inc. in the United States is seeking a Senior Business Manager within Global Customer Management to own the reporting framework for key accounts.

The role focuses on translating business needs into executive-level dashboards and insights, while strengthening data environments through automation and integrated data connections. You'll collaborate with GCM leaders, IT and operations to define KPIs, consolidate multi-site data, and deliver standardized reports.

Qualifications

• 5+ years of experience in business intelligence, reporting, analytics, program management or a related discipline preferred.
• Experience supporting reporting within complex, multi-site or multi-functional environments.
• Logistics, supply chain, warehousing or operational experience strongly preferred.
• Bachelor's degree in Business, Supply Chain, Analytics, Information Systems or related field preferred.

Responsibilities

• Own and continuously improve the internal and external reporting and reporting frameworks for the customer account.
• Develop and maintain standardized executive reports, dashboards, scorecards and KPI reporting across account programs.
• Partner with GCM leadership and functional teams to define reporting requirements, KPIs, reporting cadence and performance measures.
• Consolidate information across sites, regions, functions and systems into consistent account-level reporting.
• Analyze performance data to identify trends, risks, exceptions and continuous improvement opportunities.
• Ensure reporting is accurate, timely and aligned with current customer and business requirements.
• Design and maintain reporting solutions using Power BI, Excel and other approved BI tools.
• Drive greater automation and reduce dependency on manually compiled reports and disconnected data sources.
• Partner with IT, BI, systems teams and developers to improve data availability, connectivity and reporting infrastructure.
• Support development of SQL queries, datasets, data models and system connections required to enable reporting.
• Develop and manage the roadmap for reporting improvements, automation and supporting data capabilities.
• Support executive reviews, steering committees and customer meetings through effective reporting, analytics and presentation of business insights.
• Act as the GCM interface between business stakeholders and technical resources, translating business reporting needs into clear technical requirements.

Skills

Business intelligence

Reporting

Analytics

Program management

Communication

Education

Bachelor's degree in Business / Supply Chain / Analytics / Information Systems

Tools

Power BI

Microsoft Excel

SQL

Power Query

Power Automate

Job description

DSV Air & Sea Inc. in the United States is seeking a Senior Business Manager within Global Customer Management to own the reporting framework for key accounts.

The role focuses on translating business needs into executive-level dashboards and insights, while strengthening data environments through automation and integrated data connections. You'll collaborate with GCM leaders, IT and operations to define KPIs, consolidate multi-site data, and deliver standardized reports.