Remote Senior Global Customer Enablement Lead

DSV Air & Sea Inc.; Austin (TX); Remote; USD 102,000 - 127,000; Full time

Job summary

DSV Air & Sea Inc. is seeking a Senior Customer Enablement Manager for the Global Customer Management group in the USA.

The role provides operational support, linking GCM, the customer, and regional/local operations to drive performance and visibility across the account. You will partner with operations leadership to ensure priorities are understood, performance targets are met, and risks are proactively managed.

Qualifications

• Strong background in operations, supply chain, logistics, key account management or program management.
• Contract logistics and multi-site operational experience preferred.
• Demonstrated experience managing customer relationships and working across multiple functional and operational teams.
• Strong understanding of operational KPIs, service performance and continuous improvement.

Responsibilities

• Act as a primary GCM point of contact for operational customer requests and provide visibility to GCM leadership on performance and risks.
• Build partnerships with regional and local operations leadership to understand and implement customer requirements.
• Monitor KPIs, SLAs and performance trends across locations.
• Support weekly, monthly and quarterly customer and internal operational reviews.
• Drive follow-up and accountability for operational actions and service issues.
• Partner with operations to identify root causes and continuous improvement opportunities.
• Support implementation of new sites, programs and account initiatives.
• Promote standardization of processes and tools across the account.
• Collaborate with other teams to support account strategy and execution.
• Build relationships across DSV and customer organizations and escalate risks as needed.
• Support account roadmaps and track activities against objectives.

Skills

Operations management

Customer relationship management

Process improvement

KPIs & SLAs

Cross-functional collaboration

Communication skills

Analytical thinking

Program management

Tools

Excel

PowerPoint

CRM tools

Job description

DSV Air & Sea Inc. is seeking a Senior Customer Enablement Manager for the Global Customer Management group in the USA.

The role provides operational support, linking GCM, the customer, and regional/local operations to drive performance and visibility across the account. You will partner with operations leadership to ensure priorities are understood, performance targets are met, and risks are proactively managed.